This is my first time claims experience and Colette made me feel valued as a customer of Trupanion.
This is my first time claims experience and Colette made me feel valued as a customer of Trupanion. She makes a wonderful impression on your company
- INSURER:
Trupanion
- POSTED: 09/13/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Customer service person was kind and very helpful
Customer service person was kind and very helpful
- INSURER:
Trupanion
- POSTED: 09/07/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Avoid this company too!
Well, where do I even start with this horrendous company? They're worthless. They have deemed "vomiting" as a Pre-existing condition and excluded it for an entire year! Wait, what??!!?? ANYTHING can cause vomiting!!! My vet couldn't believe how ridiculous it was they did that! As far as I know, she's writing an appeal letter. However, thanks to this worthless company, now I can't get Layla tested for IBD!
Their adjuster even told me their insurance is "property"! Obviously, they see pets as "property" and NOT family!
This company was supposedly started by pet parents. Right, so if it was, then they totally turned greedy and only care about the money!
They also now have deemed Layla's pica as a permanent exclusion. Funny, she likes to tear up paper. My vet said that is just her behavior. So, if she accidentally ingests anything, I'm screwed.
Worthless company. All "pet insurance" companies are a complete scam. They are more than happy to take your money, but refuse to pay out claims.
Too many options and I regret not getting it the day I got Layla. I was overwhelmed and now I'm paying for it. Do yourself a favor and just start an emergency fund. You'll save the stress of battling with this worthless company and you can get your pet the care they need.
Sadly, all pet insurance is this way. I can't wait to get rid of this horrible company and if I could, I'd start my own company that actually understands pets are FAMILY and have way less restrictions. Please don't go with Embrace! Read their reviews on BBB! That says everything right there!
- INSURER:
Embrace
- POSTED: 09/03/2021
- BY: Suz
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
AVOID!!!
Avoid ASPCA at ALL costs! They are quick to deny anything they can as "pee-existing". They are underwritten by Crum &, Forster, which should say a lot right there. They claims that testing for an ear infection is related to anal saculitis! What??!!?? Don't believe all the 5 star reviews. They are written by their employees. Read the BBB reviews and Yelp reviews. One of the worst companies out there.
Actually, to be truthful, ALL pet insurance is a SCAM. They see pets as "property", NOT family. They're in the business of sucking us dry of our money and then denying claims. It is supposed to give us a peace of mind. It has been nothing but stress instead.
Please do your research and avoid ASPCA!
- INSURER:
ASPCA
- POSTED: 09/03/2021
- BY: Suz
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Danielle took care of exactly what I needed support with and was so kind and quick.
Danielle took care of exactly what I needed support with, and was so kind and quick.
- INSURER:
Trupanion
- POSTED: 09/02/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Easy Claim Submission and Quick Response
The online submission of claims is so quick and easy, and the response time is very fast as well.
- INSURER:
Trupanion
- POSTED: 06/12/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great claims process
No problems . Very pleased
- INSURER:
Trupanion
- POSTED: 06/09/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
We have always had great service from Trupanion on our claims.
We have always had great service from Trupanion on our claims.
- INSURER:
Trupanion
- POSTED: 06/06/2021
- BY:
- BREED: Maltese
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
