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Wait time rather long to speak to someone

I'm so grateful for Trupanion. You're the among the very few companies I deal with who are always happy to help with whatever situation I have going on with me, and most certainly with my companions here at home. If I'm hurting, you're empathetic and kind. If I have a question, you're helpful and kind. If I'm worried, you've never failed to put me at ease. Top that off with the fact that there've been a couple of times over the years when my payment didn't go as expected. Trupanion has listened and worked with me both times so that I can keep my critters' covered. No worries at all. Heck, if I could, I'd just call you guys every now and then just to say hi. :)

Nationwide is providing excellent service and processes the claims timely without any issues

I have had my beautiful Lab Max insured with Embrace for nearly 2 years. I have unfortunately had to use it several times due to cancer, and they have always been accepting and prompt with the coverage. I don't know how I would have done this without them. The customer service is excellent; friendly and very helpful. Thank you Embrace! (and yes, I have recommended them to other pet owners)

This is my third dog with Nationwide. The new plan is even better than the previous ones. Like the online review for each claim. BTW, add Bernadoodle to your list of breeds, after all you do have Goldendoodle :-)

My dog had a growth taken off her nose and Nationwide covered almost her entire bill. I received a check in the mail about two weeks after I filed my claim.

Latonya was very helpful and friendly

Our little Champ rarely ever gets sick or has any issues, but when he stopped eating and started vomiting, we took him in immediately. He had contracted a stomach virus that required him to be hospitalized for treatment and fluids for several days. From our history with other pets that are insured through Nationwide, I felt confident in allowing Champ to receive the medical care that he needed to get him healthy again. He returned home from the vet completely recovered. We went from losing sleep from our worry, to being extremely relieved to see him come home and being back to normal. Nationwide provided a full reimbursement for the vet costs within just a week and a half of when I submitted the claim. It was yet another experience with Nationwide that makes us grateful for their coverage and gives us the confidence to ensure that our pets get the medical attention that they need, when they need it.

I can’t say enough good things about Trupanion.

I have 4 cats and you have always been straight up with what you can and can't do. Turn around for the claims is a lot faster than I would have ever imagined. Thank you for caring about me and my babies!