Although the customer service was fantastic and Brian was delightful the first claim that I submitted to Trupanion was denied.
Although the customer service was fantastic, and Brian was delightful, the first claim that I submitted to Trupanion was denied. My dog tore his paw, but it was a "preexisting condition." I'm not going to pay Trupanion $60/month to be denied coverage while my dog is recovering from the lifetime of abuse I saved him from.
- INSURER:
Trupanion Canada
- POSTED: 12/19/2019
- BY: Kaitlyn
- BREED:
- AGE OF PET: 0 - 3
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Amazing!
Trupanion has been a life saver for us and our immune compromised boy! We are forever grateful!
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Thanks for helping us take care of our Gino!
We appreciate our health insurance and vet care for our aging pup.
- INSURER:
Nationwide
- POSTED: 12/17/2019
- BY: Joyce
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Jakob was very friendly and helpful.
Jakob was very friendly and helpful. I'm on a 30 day free trial from CAT so not sure about actual insurance. Your customer service is amazing tho. Answered all my questions with knowledge & friendliness
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Great customer service.
Trupanion needed additional information prior to finalizing my claim. They emailed me about it, but because I was so busy, I forgot to respond. They followed up with an quick call and we were able to resolve the claim that day. Very pleased!
- INSURER:
Trupanion Canada
- POSTED: 12/16/2019
- BY: Casey
- BREED:
- AGE OF PET: 7 - 10
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When I called with a claims problem customer service person Stephanie was so helpful and kind and called my vet the next business day to help correct an error on their part.
When I called with a claims problem, customer service person Stephanie was so helpful and kind and called my vet the next business day to help correct an error on their part.
- INSURER:
Trupanion Canada
- POSTED: 12/16/2019
- BY: Janice
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Have Trupanion on your team.
Trupanion has been an absolute comfort to have on our side. When an illness or injury strikes it is a gift to focus on a cure rather than limit your options due to the financial burden so much of healthcare carries. Trupanion has already come to our aid on numerous occasions without a hassle and attached letters of concern and appreciation for being able to help. I tell all new pet owners I meet to invest in pet insurance. 10 out of 10
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Great service!!!!
Thank you for your prompt processing of Maggie’s recent claims. It is much appreciated since I am on limited income.
When you have a sick pet for several months, this helps!! Thank you!
- INSURER:
Nationwide
- POSTED: 12/10/2019
- BY: Suzanne
- BREED: Standard Poodle
- AGE OF PET: 0 - 3
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Love Trupanion!
It was great! My vet sends it in and it's done in a day.
- INSURER:
Trupanion Canada
- POSTED: 12/10/2019
- BY: Penny
- BREED:
- AGE OF PET: 7 - 10
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Expensive but pretty good.
Wish you could fill out the form online rather than having to scan it.
- INSURER:
Nationwide
- POSTED: 12/09/2019
- BY: Bob
- BREED: Bichon Frise
- AGE OF PET: Over 11 years
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