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It seemed like it took quite a few days before my claim was funded. But otherwise I am very happy with my service.

Healthy Paws insurance was a life saver for my 3 year old BOrder Collie. She became very ill and needed emergency surgery, I was able to get her surgery done knowing that I had great insurance to cover the cost. The process of filing a claims is so easy and turn around reimburse is fast. Their service is great, easy to reach by phone and you can actually talk to a human being. Love Healthy Paws insurance.

This is my first time with pet health insurance. We have a wonderful new puppy, and after thinking about past experiences when illness struck our beloved dogs, I knew this was something I wanted for him. The rates were reasonable, and I knew someone else with this insurance, so I went the direction of Pets Best. Still, as with any knew experience a part of me was a little doubtful about how the claims process would actually go. We purchased the wellness package as well, and the first claim I submitted was very easy. I was surprised how smoothly it went, and how much was paid out. The small portion which wasn't covered I understood (I work for a human health insurance company and am aware how some benefits carry maximums) and was clearly explained. What this did more than anything was to build my confidence in Pets Best. I feel like now I know that in the event of a emergency they would be there to help with it, not looking for a reason to deny. Thank you!

The Embrace Team are the best! They keep you updated the entire time, and I've been with them for 3+yrs now, and I am still impressed with how efficient they are processing my claims. I receive my refund in a matter of days!

Healthy Paws is truly an exceptional company. I am an insurance agent with 17 years of experience. My dog, Romeo an Am Staff, blew out his ACL and required surgery. I called to see what type of pre-authorization was required and what pricing limits I could expect. Neither applied, I was told to use the surgery center of my choice, and as long as I met the eligibility requirements, Healthy Paws will pay 90% once my deductible was met. Once the surgery was completed, I submitted my paid invoice. I had previously submitted all of his medical records to speed up the process. My claim was approved, and a reimbursement check was mailed out within two weeks. I am beyond pleased. If only my health insurance were this simple and efficient.

I have never had pet insurance before and I looked up a comparison chart of companies, read information and chose Healthy Paws. So far I am pleased! My dog Winnie was hospitalized, I kind of "forgot" I had pet insurance but when I remembered, I was so relieved. I could have her get the treatment needed without worrying. I was very impressed that I received unexpectedly, an email from their client services checking to see how Winnie was after her incident. They put a personal touch that means a lot to us as pet parents. There was an an easy to use app you can submit claims, as well as other easy online options or via mail. It was no hassle and very prompt processing of the claims. They don't pay exams but I was reading the reason why, which is giving the pet parents some responsibility it makes it easier for the bigger claims to be paid. I also chose them for the fact that if a pet injures a knee ligament and has to have surgery, they cover it if it happens to the second, where other pet insurances do not. I noticed on my app they have a pet foundation that helps other less fortunate pets and I really like that in a company. The app has a lot of easy to read clear and concise information. Lastly, They have a referral program and one of my friends saved money by me referring her with a link, compared to what she found online. I highly recommend this company. So far, and I have only used them once, I am impressed! I was a little leary about it, but it has been well worth the investment! Thank You Healthy Paws!

First time doing pet insurance and so far they have covered exactly what they said they would. Covered $150 of her spade surgery and even hee flea and tick medication. I was surprised because I didn't think they would cover that. They also sent me a check within a week. So far I like the results. They were the cheapest insurance for our puppy Angel that we found and added wellness coverage to it as well. Wish it was a bit cheaper but down the road I figure it is a great investment for when our puppy has problems as she gets older. Totally recommend to others who have akc full breed dogs.

First time doing pet insurance and so far they have covered exactly what they said they would. Covered $150 of her spade surgery and even hee flea and tick medication. I was surprised because I didn't think they would cover that. They also sent me a check within a week. So far I like the results. They were the cheapest insurance for our puppy Angel that we found and added wellness coverage to it as well. Wish it was a bit cheaper but down the road I figure it is a great investment for when our puppy has problems as she gets older. Totally recommend to others who have akc full breed dogs.

My pet had an eye injury, resulting in surgery. I submitted my claim on a Monday, and Trupanion had the money in my account Wednesday morning. We couldn't have ask for faster service or more caring people.

My pet had an eye injury, resulting in surgery. I submitted my claim on a Monday, and Trupanion had the money in my account Wednesday morning. We couldn't have ask for faster service or more caring people.