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I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

It would be better to have two separate claim forms for Wellness and Illness. I submitted claims for both Wellness and Illness on a single form for one of our dogs and it was confusing to the claims adjustor who handled it. It took 3 phone calls to get it corrected. I got my claims handled properly by the end and the personnel I dealt with were very friendly and helpful, but for future claims I am going to use a separate for for each category.

I've been with Healthy Paws for over two years now and my life was changed to complete peace of mind because THIS is what pet insurance should be! I have tried the competitors and their limitations, reimbursement schedules, and claims processing often made me wonder why I had bothered to get the insurance. I can't imagine my life without Healthy Paws. You guys always strive to better our furry family's lives as if they are your own. The customer service and compassion you had in your condolence to me for my first dog was heartfelt and personal! I have complete confidence my second dog will continue to have your attention and efforts in allowing for the best veterinary care to continue for her without worrying about cost. Words just cannot express how blessed the pet owner world is to have you all! Thank you for all you do Health Paws team--you make stressful times less stressful which allows for even more love to my pet during those times and beyond! God bless you all!

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

takes forever to get cash back and when my dog had a virous and diaria they would not oay for the meds she needed. said it didn't cover ear infections. But the meds where for her back end not front end. Same problem with insurance companys have.Some one that doesn't know whats going on. We will give people some of the cash and they will be happy! No wonder why people get lawers.Sorry about spelling ,i'm to upset!

Very happy with this insurance. They answer questions when we call and payment for claims are prompt.

Very happy with this insurance. They answer questions when we call and payment for claims are prompt.

Pleased with results of review and being kept advised with e-mails about the status of the claim.

My 9 year old Rotti-mix has recurrent lymphoma (was in remission and came back). Without insurance I woud be in a very difficult position; deciding whether we could afford his chemotherapy treatments. Embrace has been great; paying promptly for his 16 treatments the first time and paying again now that the cancer has returned. Over all they've been a pleasure to deal with.