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My golden retriever was diagnosed with valley fever about 6 months ago and it's been a very difficult time however PestBest has been outstanding in every way possible Big thank you!

Thank you for clear explanations and friendly, professional communications via phone and email.

So far I am in the pipes for a filed claim for our Brussels Griffon, Gracie. She had a respiratory infection last month and I was unaware our insurance covered illness and medicines! So the agent I spoke to, (Pamela) explained my coverage for Gracie and she pointed me into the direction of filing that claim. I was initially calling about the possibility of a patella surgery looming in the future for Gracie. She was diagnosed a year after we began the insurance (upon bringing Gracie into our lives, we decided that pet insurance is a MUST). We have had lovely relationships with our pets over the years and serious vet bills too. So long story short friends and my vet, Dr. Serbin of Ingleside Animal Hospital in Phoenix AZ, recommended Trupanion. So immediately we bought a policy for Gracie. Back to our experience with Trupanion. So Barbara, the agent who was helping me on the paperwork necessary when a surgery may be needed on an animal emailed me directly since I was having difficulty downloading the pre approval and claims forms from the web site (my portal codes were not working). So without a beat, I have filed a claim for an illness I didn't know was covered. And am on the way to getting approval for what ever is in store for our girl in the near future. I appreciate the pro active approach and the tips on what we can file for and what we cannot. I am excited to know that my 459.00 respiratory bill may be cut in half for me and that the dog's surgery will be paid for up to 90% after my deductible is met. This is thrilling considering the amount of money one pours into their pets and have poured into pets over the course of their life time. I am never going to own a pet without insuring them. I will review Trupanion after the surgery (if it is needed) and how fast my claim was processed for the respiratory illness at a later date.

Starting my second year with Nationwide. We are very please with your service and ease of sending claims.

I love the insurance program. The only problem I gave had is a message saying I needed to update my android app which I tried to do. I cant tell if the update Nov 2019 updated my app on the phone and the message said I couldn't use my current app in the new year

Always helpful to me n Remy

Well Trupanion was recommended to me upon the addition of a new puppy three years ago. I never carried pet insurance before and for three years we have not had to use the insurance . Two years ago our Brussels Griffon, Gracie was diagnosed with a patella issue and it would require expensive surgery down the line. We have been saving our money for the day it comes, but it seems most of the surgery and after care is covered by Trupanion's pet insurance so we won't have to go into debt over it! I would say upon speaking to the woman on the line at Trupanion (Pamela) that I was immediately at east. She assured me she would help me be prepared upon the visit with the dog surgeon end of the month and have all my questions handled with Trupanion prior to the surgery. We also had some snafu's with the web site and getting my portal code to work. Pamela was patient and very calm when explaining they had many different ways they reach out to clients and that she would get me my paperwork by hook or by crook. SO Pamela handled getting me my pre-approval and my claims forms emailed to me instead of my own downloading since I could not access the web site. Anyway my experience so far with Trupanion is assuring and I feel confident that my financial needs will be met for Gracie's up coming surgery and that our financial percentage will be manageable and its a thrilling experience to feel comforted financially and emotionally with your pet's health.

During this stressful eye surgery, it was great having the out-of-pocket costs reimbursed so quickly.

Schatzie is the dog we gained as a family member when my dad died. We were not ready to see her go. If it were not for this policy, we would have had to put her down. Our entire family, my mother, my wife and I are all very thankful for this policy and the ease and swiftness of the claim process.

I am very pleased with the insurance of Trupanion. Emma was 12 years old and had many problems and was on numerous medications. Anytime I had a claim it was handled promptly and properly. S