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Embrace is the worst insurance provider. They will assert that anything wrong with your pet is a pre-existing condition. As far as I can tell, this company is a sham.

My dog got stomach sick, was vomiting blood. The vets ran an x-ray, blood test and a stool sample, it was an infection and giardia. He was prescribed with meds for both and is very happy and getting better now. The claim was processed super-fast, as an insurance professional I think the policy language is very straightforward and you can clearly tell what's covered and what's not. There are no back and forths with Healthy Paws, I gave my vet the claims form they email the diagnosis and the steps taken to heal my dog and within 1-3 days you get your email notice that the claim has been processed with your reimbursement rate minus coinsurance and the deductible. I'd say much more efficient and simpler than even good health insurance plans for people. The claim manager emailed me a couple of days after my dog's treatment to ask how he was doing and asked for pictures, I thought it was one of those massive emails but responded with a few pics and a status update and got a a response from a real person. A very nice touch! I just rescued another dog and adding him to my existing policy took 2 minutes on the phone. In short - great service, simple, straightforward policy language, backed by one of the best and financially strongest insurance companies in the US, fast claims processing, and caring competent staff - can't ask for more!

Two years ago when I researched pet insurance for my then 6 month old Bullmastiff puppy, Healthy Paws offered the best coverage for the price hands down, which was why I chose them. Having now dealt with them for two years I can personally vouch for the amazing and outstanding quality of their service. My Bullmastiff has food and dust mite allergies, nothing life threatening, but something that will have to be managed for his lifetime. Every claim I have submitted to Healthy Paws has been immediately processed with absolutely no hassle. In fact, once a claim is submitted by my vet's office I have a check within a week and, often, within a few days. Their customer service representatives are wonderfully knowledgeable and frriendly so, start to finish, every transaction with them is a positive expereince. On top of that we get a letter every six months or so telling us that Healthy Paws has improved our coverage. The first letter informed us that the lifetime cap on benefits had been lifted completely and the most recent one informed us that wholistic treatmens such a accupuncture are now covered. Instead of diminishing services like most companies, Healthy Paws just keeps giving us more!! It gives me great peace of mind that I will never have to deny Dexter any needed medical treatment because I can't afford it. I know that Healthy Paws will always deliver what they promise and that Dexter will always be able to have the best medical care available. If human med

Great! Easy to work with and fast reimbursement! Staff is very helpful in claim process.

Great! Easy to work with and fast reimbursement! Staff is very helpful in claim process.

Fantastic customer service, fast claim filing. Covers a lot of costs even wellness exams!

Our one year old puppy(Lola)that we rescued from a shelter, has just been diagnosed with Diabetes. This is rare in such a young dog. She will require a lifetime of medicine and special diet. So far, Embrace and their helpful employees (Megan, Laura and Christine) have been extremely helpful. We have been reimbursed for office visits, insulin and needles. So far we are very happy with Embrace.

This insurance is expensive but doesnt seems to pay a lot out on a claim. Seem to be spending more a year tahn what I actually get back.

Easy claim submission. Friendly service!!!

Easy claim submission. Friendly service!!!