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Submitting a claim is super easy, and Pets Best always responds quickly.

Our trip to the emergency vet for rectal bleeding was not covered at all so hard to really rave about the coverage. We have never had occasion to use it before, thankfully.

Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions I may have.

Easy claim process. All done through Vet. Very positive experience.

It has always been quick and easy to submit a claim and receive reimbursement

My claim was approved within two weeks from putting my claim in. Although I am still waiting for the check one week later.

Nationwide is fabulous. They review and pay quickly and fairly.

Been happy with coverage and cost of insurance.

Prompt, great communication, good follow up

Was at the ER with my furkid and the customer service rep was difficult and finally got to speak to a manager or supervisor with the ER financial gal listening to entire conversation trying to help me. Phone was disconnected or she hung up. Never called me back even tho they have my number ObViously! I called back and they said she was “busy” and couldn’t take my call. Then to top it off the cost of this visit was not reimbursed but a small fraction. Absolute TOTAL rip off and so disappointing!!!! I am letting all my friends know if this experience and how it is not worth the cost or hassle. I called after 4 weeks when reimbursement claim was done and was told I could resubmit. I said when were they going to tell me about that option if I didn’t call yo ask. She said I would receive a letter. NO letter and about 7 weeks plus out.