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The system is user-friendly and extremely easy to use. I'm so happy I have pet insurance.

pet insurance is the best decision i've made since rescuing a dog.. Nationwide is great

It took more than three weeks for my claim to be reviewed due to "unusually high volume". I supplied all requested records and the company requested more. The entire process was not efficient, but was complicated and frustrating. Regardless of my claim being denied, I found customer service inadequate and the delays extensive.

Wonderful and fast turn around on claims.

All of you do a great job.

The claims process, was very easy. Trupanion was responsive via email and they were accurate in expected timing upon receiving a reimbursement. The support is very much appreciated throughout these tough times.

I didn't know Embrace covered such a wide variety of claims. I thought only accidents were covered, but they cover illness as well. Thank you Embrace. I thought the premiums were costly, but I've come to find out I'm the one benefitting ( and my cats)☺🐱

The company pays well without any hassle. Very easy to file a claim.

I've been with Nationwide pet insurance for some time now. It is well worth the cost. My 10 year old golden a couple of years ago had to have his gallbladder out. It was so helpful to have this insurance behind us!! We were able to concentrate on getting our guy better and not worrying about the cost so much.

My Mia tore her left ACL, and while waiting for surgery, she tore her right ACL. Nationwide was prompt in making payment to me for the first surgery. But the right leg surgery costs was denied payment due to the fact that they said they only pay for one incident in a calendar year. Well it is the same injury, but in 2 different legs. I have had my claimed reviewed and I have asked to have the "explanation" where it states that in the policy to be shown to me in layman terms. Just today I have been denied another claim, due to she still has an infection in her bone from the first surgery, with the EOB stating they have paid in full for this incident. I didn't know there was a limit to benefits. I thought I had a $15,000.00 limit per incident. I guess I am wrong. I will be looking at my policy better before my renewal comes up.