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The claim process is easy. I'm quickly notified about the whole process. It's been great especially when your pet has health issues.

I've been happy with Trupanion

Very helpful and a knowable

Great experience! It was very easy to process my claim

The support staff is very nice and friendly and willing to answer all my questions.

Timely response to claims - superb!

I love the ease of filing a claim.

The exemptions and things not covered isn't great. No wellness or routine work is covered.

Reliable, consistent, and no hassle. We are blessed to have Trumpanion.

So far my experience has been good. For awhile, I had one dog with PetPlan and another dog on Trupanion. When I compared the differences in what is accepted by each company and how each company reimburses pet owners, PetPlan always came out better. If I remember correctly, I thought it might be affected mostly by PetPlan covering the vet visit charge. My dog on PetPlan saw many specialists and the $150 was covered after my deductible many, many times. That was very helpful for us. However, PetPlan resets the deductible for each ongoing condition each year. As Trupanion only requires a deductible once for a chronic condition, I can see over time it might be a big benefit. I am only giving an 8 right now because people have warned me that Trupanion is more picky about conditions than other companies. I have not yet found that to be the case, but also have had very few claims. I will be happy to fill out more surveys in the future and give Trupanion a 10 if I am pleased with the insurance.