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I filled the out earlier. Cat is doing much better and feel Trupanion has done a very good job. I do think my reimbursement is less than I calculate but haven't reviewed it closely yet.

Communication is excellent. No questions or misunderstandings because they make the policies clear cut. I have 2 dogs with Embrace for many years and I am very satisfied. I would not change a thing. I love the fact that Embrace understands how important well visits (checkups and shots)are and they make provisions for that.

I have had embrace for a few years but only had to use it this year. My 7yr old Shipoo got diagnosed with bladder stones & a UTI. I had to take her for bloodwork, xrays and follow ups. After my deductible was met they started sending me checks for my coverage. The turn around time and the customer service is excellent. They are very helpful and always answer my questions.

This is the only pet insurance company I could find that pays 100% of your vet bill. I mean, you have to meet a deductible first, but once you do, they pay 100% of it! My dog Tuber came down with a nasty case of kennel cough and Pets Best was there with payment of my $348 claim. They've paid some other ones as well but that was the most recent. Calling in is a joy, too. Best customer service especially compared with the last company we used. Get Pets Best and don't look back.

Trupanion has the best customer service and claims processing. They took all the stress out of our veterinary bill by having the claim completed in less than a week. All questions were answered and many followups were made. No need to look anywhere else for pet insurance.

Every time I've called ASPCA pet insurance and for whatever reason, they have been very receptive and informative. I never thought I would ever need the insurance but, I'm so glad I had it when my 5 year old lab/shepard mix ruptured her ACL and required surgery. It was an expensive surgery because I didn't pick the cheapest repair. I felt that with her being a very active dog, she needed the more expensive and iron clad repair. ASPCA pet insurance never questioned my decision. I was very happy at the speed in which the claim was processed so I could pay the bills as quickly as possible.

Embrace is very user friendly. Their site is very easy to understand and there isn't any hidden costs they lay it out very clearly when you sign up initially. They also provide great customer support with emails notifying when claim has been received and when it has been processed. The only setback I think is that I would prefer a higher wellness allowance because a puppy would require more coverage in this over versus a more mature dog.

I wish there were a health insurance policy for people as good as this one is for pets. No unintelligible explanations of the payments -- just a straight percentage of what the vet bills. No drowning in paperwork -- just one easy page and the vet's invoice. No fighting for fair treatment. No long waits. And follow-ups -- Embrace actually seems to care about how well they're doing. I recommend Embrace to every pet lover.

I am quite please with their follow up and claims processing. I do have a question as to how the deductible is applied but I have not yet contacted Trupanion about this. Also do not know why cost of follow-up office visits to vet for covered condition seem to deducted from reimbursements.

I am quite please with their follow up and claims processing. I do have a question as to how the deductible is applied but I have not yet contacted Trupanion about this. Also do not know why cost of follow-up office visits to vet for covered condition seem to deducted from reimbursements.