5
out of 5
Verified
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5
out of 5
Verified
Because trupanion had been there for me and my dogs for years now and without yâall I would have had to let them go WAY before their time.
Because trupanion had been there for me and my dogs for years now and without yâall I would have had to let them go WAY before their time. The staff has always been caring and supportive, they treat their customers with more kindness than human insurance companies.
- INSURER: Trupanion
- POSTED: 09/09/2022
- BY: Robyn
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
Easy, quick and no hassle, claim!
My claim was processed very quickly, efficiently and direct by and to my vet.
Could not have gone any smoother!
- INSURER: Trupanion Canada
- POSTED: 09/09/2022
- BY: Norma
- BREED:
- AGE OF PET: 0 - 3
4
out of 5
Verified
Submitting claims is easy and it's easy to talk to someone about a claim.
Submitting claims is easy and it's easy to talk to someone about a claim. What's difficult is if a claim needs to be contested. It's not clear what needs to be done, nor is it easy to actually do (beg your vet to make the call on your behalf)....
- INSURER: Trupanion
- POSTED: 09/09/2022
- BY: Melinda
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Great service.
Quick and efficient service. Thank you.
- INSURER: Trupanion Canada
- POSTED: 09/09/2022
- BY: CRYSTAL
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
1
out of 5
BEWARE OF PETS BEST
This company is absolute garbage. I DO NOT RECOMMEND IT. This is not spam or a lie. I’m a real person who has a dog insured with this company paid on time every month and got 0 service. My dog had a surgery in APRIL sent in all appropriate paper work they claim that it was a preexisting condition. When he has never been diagnosed with any condition of the such. He went in for a surgery for an issue that popped up for absolutely no reason. I appealed it had to wait 90 days for an answer. MIND YOU there’s no one in claims to speak to, not even email. The email you never get a response it’s automated. Then when you speak to customer service all they say is “we don’t have that information you need to wait. So it 89th day today and I just got an answer on an appeal and they said they need more documents of history from the place my dog went for the surgery. The surgery is the only history he has at that animal hospital and they know that. They are still charging me $90 a month for 0 service. This place is a rip off. If this gets deleted I will continue to post it. If you are a current member I suggest you cancel it because when you need it it’ll be useless. If you’re thinking about joining don’t. It’s full blown fraud what they’re doing.
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- INSURER: Pets Best
- POSTED: 09/08/2022
- BY: D
- BREED: French Bulldog
- AGE OF PET: 7 - 10
5
out of 5