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Customer service is good. Also have been reimbursed for many services at a rate of 90%. Sometimes the time for reimbursement can get backed up. Also, you only have until your policy renews to treat any chronic conditions... which can be inconvenient.

Overall I'm very happy with my pet insurance. Thank you!!

we cannot say thank you enough! these guys litterally made is possible for us to continue to fight ! I recommend them to everyone .

I have been very pleased with Trupanion. They are so helpful anytime you call. They have very prompt service as well.

A number of years ago our cat needed cancer surgery and I had to take a loan for the $3,500 in medical expenses. Ever since then I have insured all my pets. Most years I have no claims, because they have been healthy. But some years I have used it. Recently my cat was diagnosed with hyperthyroidism. The medical bills climbed to over $1,500. I was able to give him the one-time radioisotope treatment that should last for the rest of his life, knowing that my ASPCA insurance would help with 80% of the expense. My cat was treated and is now back to his healthy rambunctious self. ASPCA insurance has always been there when needed and my pets get the medical treatment that they need. The folks at ASPCA are always helpful and have checked up on Charlie a number of times in the past few months. Claim are easy to file and I will continue to insure Charlie through ASPCA.

This claim process and coverage is SOOO much better than AKC which I had for the first 11 years of Coda's life and the first 18 months I 've had Gumbo. Thanks for making caring for my dogs so much more streamlined!

they litterally saved notorious (my pups) life . we had to fund his emergency from our bill account . they processed our claims so quick we didn't have to sweat it !

Customer service reps are very knowledgeable and seem genuinely interested in helping you make the right decisions Very easy to submit claims, Claims are paid promptly

Have both my fur kids insured through Embrace. Several times I have had to make claims. The claim process is very easy and fast. Embrace staff notify you by email from the time they receive the documents to the time the process is completed. Very user friendly.

I can't say enough, after greeting you their 1st concern is your pet. They know them by name not an account number, The easiness to submit claims and they expedite re-imbursement very quickly. Wish I had heard of this company when I had my other pets. I now have my Holly and Bailey insured.