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It is seriously the fastest and easiest insurance company to deal with, love it.

I got pet insurance thinking it would benefit my animal in the instance it got sick, for shots, etc....the first claim I made my dog was sick and had diarrhea and was throwing up. They did everything they could to insure they did not pay out the claim and kept telling me it was a pre-existing condition all because the vet put into their system a false note saying my dog had this condition his entire life basically. In trying to correct it and sending my pets history to them, they sent me another letter talking about something entirely different such as his teeth condition being the cause and mentioning how that is also not covered and is pre-existing. When you pay for the best coverage every month, and I take my dog in for having symptoms, just like a human (we can all suddenly get sick) and they refuse to cover me is ridiculous. I cancelled my policy completely. I am not paying out $60 per month to fight with getting claims paid and for them to consistently come at me with pre-existing explanations. I can put that money aside every month in my own account and use that to pay for his needs. I feel like I have wasted my money.

Trupanion was so wonderful. Our dog didn't make it but they helped make it possible for us to do everything we could .

Who expects their dog to come back with a snakebite after being let out in the morning to go to the bathroom. I was panicked, the dog's shoulder was swelling before my eyes, and I'm trying to get the dog bundled up and call the Emergency Vet at the same time. Her original estimate was $2300 to treat. She received 2 antivenoms and supportive care. After two days her red blood cells broke down as a complication from the venom. Her labs were terrible. She received a blood transfusion and plasma. Her shoulder was necrotic and swollen up like a tennis ball. Her neck and face was swollen. She had a fentanyl patch on her foot. They put a feeding tube in her nose. Finally, I brought her home after 6 days. Her bill was $8330 and Pets Best paid $7230. I am extremely happy with the Pets Best Accident policy. It brings great piece of mind. The Accident Policy is less than $10 a month and well worth it.

You’re awesome! You are the only pet or human insurance that has ever called to inquire about one of it’s insured to follow up on it’s health after surgery. I’m a active physician of 60 years and I have never seen or heard of such kindness or concern. Thank you so much for your concern and goodness. By the way, Rayna is feeling good—and many thanks to you. Nationwide Insurance is an excellent pet health insurance in every way. Mary and John Milionis

Customer services

Caring, fast responses. When I have to call me on the phone they are courteous.

I asked a straight forward question and got a straight forward answer. He didn't waste my time with a roundabout answer or try to sell me something. I have recommended Trupanion many times.

Been with this insurance company for 16 years... two pets... And would never go without this pet coverage.

I was very pleased with the speed it which to claim was paid. I had the money in hand before I even received the bill and almost all of the bill was covered. It helps make the decision for medical care a no brainer when I don't need to be concerned that the dollar amount is going to have a huge, negative impact on my budget and my ability to get my other pets the medical care they need.