5
out of 5
Verified
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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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4
out of 5
Verified
Last claim was not processed properly don't agree with reassessment.
Last claim was not processed properly, don't agree with reassessment. Was all one illness, deductible taken twice
- INSURER: Trupanion Canada
- POSTED: 09/11/2022
- BY: Kim
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
3
out of 5
Verified
5
out of 5
Verified
Someone finally asked me
I mailed my claim from Ottawa to Vancouver and about 2 weeks later if that long I got the payment Everyone i spoke to were so very nice and helpful
- INSURER: Trupanion Canada
- POSTED: 09/11/2022
- BY: Julie
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Always been very fast and courteous
Always been very fast and courteous
- INSURER: Trupanion Canada
- POSTED: 09/11/2022
- BY: Krista
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Amazing pet insurance!!!
Lemonade truly cares about their client’s pets! They make all the claims easy to do & are very reasonably priced for pet lovers! All their customer service reps are the sweetest & handle claims extremely fast! 10/10 recommend
- INSURER: Lemonade
- POSTED: 09/10/2022
- BY: Vivien
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
2
out of 5
Verified
A long relationship, many struggles
When I first got pet insurance, every claim was a struggle- sending in the forms and waiting, the vet sending in medical records over and over again only to hear from trupanion that their fax was broken. It got easier after a few years, and then they started changing the policy and denying coverage of medications to treat GI parasites. 🙄 Rates slowly rose and my pet became older and needed more care, so we stayed. Policy changes happened, and yet we stayed.
The biggest red flag was when someone told me that they had called Trupanion and were able to tell me how much I paid for my policy 😲 The Trupanion rep had had no qualms about releasing info about my account to someone and when I brought it up with Trupanion they said they were looking into it, then crickets.
When my pet passed, at 12yrs old they strung along the final few claims and when I got the payout letters, some of them had absurd claims for SPLEEN ENLARGEMENT when in reality it was diabetic syringes purchased at the pharmacy. They didn't even cover the cremation.
I won't be purchasing or recommending Trupanion to anyone.
- INSURER: Trupanion
- POSTED: 09/10/2022
- BY: Diandra
- BREED: Labrador Retriever Mix
- AGE OF PET: 7 - 10
5
out of 5
Verified
Smooth and easy.
Smooth and easy. Thanks very much.
- INSURER: Trupanion Canada
- POSTED: 09/10/2022
- BY: Stephen
- BREED:
- AGE OF PET: 0 - 3