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My dog recently got very ill with HGE and had to be hospitalized. Luckily he made a full recovery, but the vet bills were in the thousands. I filed my first claim with Healthy Paws and was surprised at how easy it was. The form is very simple and reimbursement was quick. Plus, when I emailed with questions, I always received a prompt response from a real person who seemed to genuinely care about the health of my dog. Overall, I am very pleased and so glad I had insurance, so I could focus on getting my dog well and not worry about cost.

I'm a doctor who deals with health insurance for my patients on a daily basis. I wish every 'Human" insurance carrier handled my patient's claims as efficiently and intelligently as Embrace has handled Lola's claims these last four years. Prompt processing, continuous email followup, and a sense that Embrace really cares about both the pet and the owner. Have had several claims from small to surgery and had the same positive experience each time.

Overall, I am very pleased with Healthy Paws. They genuinely seem to care about the health of my pet, reimburse me quickly, and make filing claims relatively fast and easy. My only complaint was my first experience with filing a claim. I submitted my dog's medical history repeatedly and would still get auto-generated emails asking for more documentation. The problem was I never knew what they were specifically asking for. After several calls and email exchanges I was eventually able to sort it out. Since the initial paperwork filing, my experience with Healthy Paws has been extremely pleasant. Also, I am happy to say that the cost of the insurance is reasonable and it has already paid for itself in terms of helping lessen vet costs. Therefore, I would definitely recommend Healthy Paws to another pet owner.

When you bring your sick pet in to the Vet, it will quickly amount to a costly bill when the needed blood tests/xrays,medications are prescribed. The one sure comfort I had is that I had Embrace to help me pay those bills so my sweet pet could get well. Although I barely used the policy for the first few years, it has been a pure Godsend this year with the huge orthopedic surgery bills, rehab etc. and now with this new case of enteritis. I have been highly recommending Embrace to all my friends adopting/purchasing a family pet. I gave it a 9 because the day I adopted my dog, I brought it to my Vet who wrote in his medical record that he thought my dog might have a skin allergy or just poor care from being on the street/shelter life. Embrace considered that notation a pre-condition because of that early visit. Sure enough, after time, my little one does have allergies but the shots/tests were/aren't covered.

I've searched all pet insurance carriers and ASPCA still came out on top for the value combined with coverage. Our 8 y/o miniature schnauzer became extremely ill with gastrointestinal symptoms and had to spend a night in the hospital. Claim reimbursement was pretty quick at just under a month.

My pet had tumors on his side, in his mouth and on his leg. Concerned with them being cancerous, with my pet insurance having the flexibility to have them removed was comforting. My two claims were handeled within three weeks of submitting and most of the fees were considered reasonable and therefore, reimbursed at the 90%. When reaching out with questions, I have found the ASPCA folks to be very friendly and helpful. I would highly recommend.

Last year, thanks to your coverage, we were able to save our cocker spaniel Annie when she developed a severe form of anemia requiring transfusions as well as some pricey medications. This year we were able to get our cocker spaniel Jennie up on her paws when she ruptured a disc requiring spinal surgery. I have called your office on many occasions stressed out and in tears to be told by your rep, "don't worry....we have her covered." I can't imagine having pets and not having you! I carry your flyers with me so I always have some to give out. You are a blessing in every way.

Embrace has been nothing but fantastic. Great coverage, great customer service and great communication. We appreciate it all and because of this, are now loyal customers as well. We are thrilled to have gone with embrace and have had such a good experience as we were unsure of even getting any policy. Nothing but the best recommendation!

The people at Embrace are friendly and helpful, and the coverage is comprehensive and includes conditions other companies exclude, but it takes a couple of months to get a claim processed. (I received word today, 11/27, that my claim from 9/25 has been processed.) When I asked why, the answer was that they are training new employees. However, I submitted two claims over a 6 month period, and the wait time was close to two months both times, so that answer doesn't seem sufficient. Still, I appreciate the level of coverage and would recommend the company on the basis of that.

Last month, my male cat, Miley, underwent a surgery called a "perineal urethrostomy" to save his life. He was hospitalized prior to and following the surgery. Unfortunately, he just had to have a follow-up surgery as he did not heal properly from the first. Healthy Paws processed all of my claims within a few days! I am beyond grateful that I chose this pet insurance for my Miley. I can focus on helping him to heal and not have to worry about how I will pay the vet bills. I chose a plan that covers 90% of eligible expenses. There are essentially 4 options for plans and there is no lifetime limits. Everything has been covered for Miley at 90% including meds, hospitalization, and surgeries. I have only had to pay for things like the exam and anything that is considered proactive (in this case, the special prescription food he needs). Healthy Paws also helped us immensely last year when Miley has surgery for mast cell tumors. I highly recommend this plan for all pets.