My whole process has been disappointing.
My whole process has been disappointing. While the person today didn’t cause they delivered one more thing that was not going as explained to me
- INSURER:
Trupanion
- POSTED: 10/22/2021
- BY:
- BREED: Collie
- AGE OF PET: 7 - 10
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Pleasant exchange and very helpful
Pleasant exchange and very helpful
- INSURER:
Trupanion
- POSTED: 10/22/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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They are the best in the business
Excellent customer service and prompt claims processing
- INSURER:
Healthy Paws
- POSTED: 10/21/2021
- BY: Eleanor
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
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Consistently Great protection and Great Service.
Consistently Great protection and Great Service. I have protected my cats with Trupanion since 2014. There have been various Life events related to my cats over the years from Dental Issues, operations, MRI's, etc. and each time something happens I'm so grateful that I have Trupanion Coverage and the ease of process and service they provide that gets me and my pets through whatever comes the way. I am a Big Fan of Trupanion and very highly reccommend them.
- INSURER:
Trupanion
- POSTED: 10/20/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Sarah helped me change my credit card on file.
Sarah helped me change my credit card on file. She made it very easy
- INSURER:
Trupanion
- POSTED: 10/19/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Whenever I call anybody they are very nice to me on the phone.
Whenever I call anybody, they are very nice to me on the phone. Always kind and considerate. You must train these people well or you hire very nice caring people. I once spoke with this person named Chris, crying to him over my cat Sully's diagnosis and he couldn't be kinder. My daughter told me about Trupanion and I'm very glad she did.
- INSURER:
Trupanion
- POSTED: 10/19/2021
- BY:
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Claims are never paid
You will pay insurance premium for fake peace of mind. Any claim you submit will be rejected as pre-existing conditions (despite the fact you are 5 years in policy) or because the treatment is actually classified by HealthyPaws as an exam or as a procedsure for treating something that "may have been" (this is citation from conversation with their customer support) a pre-existing condition.
There will be tons of excuses, and actually NEVER covered any costs.
For example, we have paid 11500 in premiums over last 5 years and recveived $270 in total claims reimbursements because those couple cases were simply impossible for them to avoid paying. All those were back in 2017. Since then they seem to have changed their policies and all claims are being unpaid.
ALL other claims are being rejected, even when our dog hurt herself and vets had to do stiching - it still was not covered because that somehow went into their "non-covered procedures" category.
Don't pay for this insurance. Get more expensive one, but that will actually cover your claims. You will end up paying less.
They were good back in 2016. In 2021 - they are simply pointless. Better putyour money on a saving account - it will bring you way more benefits.
Just check the 1-4 reviews - they all are talking that actual treatment procedures are not covered while premiums are skyrocketing. Best case - they will pay for medication but NOT THE TREATMENT. I.e. they will cover 5 - 10% of acxtual vet costs. This will never cover your montly premium.
All recent 9* -plus reviews seem to be paid, I don't see how recent reviews can be remotely positive.
- INSURER:
Healthy Paws
- POSTED: 10/17/2021
- BY: Andrey
- BREED: Husky
- AGE OF PET: 7 - 10
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Great experience as usual.
The entire claims experience was extremely easy and you’re kept informed of its progress throughout.
- INSURER:
Trupanion
- POSTED: 10/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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