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I purchased insurance on my 4 Great Danes hoping that I would never need to use it until my puppy needed shoulder surgery at only 9 months old. I really wasn't paying attention to the cost of the procedure, I just wanted the doctor to fix him and I'd deal with how to pay for it later. I'm thankful that I have Embrace, their turnaround time from the receipt of the claim to the release of a payment has been excellent and they have helped take the weight of the financial burden off of our shoulders.

always knowledgeable, professional reps easily reached and offering things to make claims easier. Speedy, thorough service.

My cat has had to have medical care twice after eating foreign objects. The second time he had to have surgery. It was very easy to submit a claim online. I uploaded my vet bills and wrote a brief explanation of the incident and that was all there was to it. ASPCA paid my claim within 5 days both times. I am more than pleased and would recommend them to everyone!

I have recommended this company to several of my pet-owner friends. The claims are paid very quickly and with a minimum of fuss. I am extremely pleased with the coverage and appreciate the ability to add on coverage to apply to routine costs. Very affordable

I have been paying premiums since Oct. 2017. I filed my first claim 2/1/18 - it is still on hold, 3 months later. I filed 2nd claim on 3/3/18 - it just got processed, 2 months later. They are very prompt at sucking the premiums out of my checking account at the beginning of the month - painfully slow at anything else. Embrace dwells on the tiniest inconsequential comments in my pet's medical history, and uses them to exclude major coverage. Embrace held a contest in February 2018 which they misrepresented as "cutest sleeping dog photo" - it was actually "who could get the most friends to vote for their dog". Cuteness was irrelevant.

Communicated back quickly. Was so impressed with previous care of another pet. I was so moved by sympathy card signed by staff. It’s the little things that count especially when working with large company.

Our dog was recently injured badly in an unprovoked attack by another dog. Trupanion has been exceptionally helpful to deal with. Not only have they answered all my questions, they pointed out additional benefits under the policy that we haven't been using to help our dog recover. Add the pleasant, friendly and well-informed customer service representatives like Patrick and you have an ideal model for how human health insurance companies should operate.

The claim was handled quickly and in order. Speedy payment.

The claim was handled quickly and in order. Speedy payment.

So glad my dog is covered when there is an emergency or accident!