Find and read reviews with confidence

This is the first time i submitted claims and they were quick.

Because anytime I have called I get answers to questions and I when I call everyone is so patient with me, as I am a new member of Trupanion and older person who sometimes needs the extra help figuring out things and anyone I've talked to has been very helpful.

They took 2 months to deny my claim that should have been covered. My poor cat had a sore on his mouth so we took him into the vet. He had to get a shot. All of this should have been covered but they denied my claim and took 2 months to do so.

We adopted Shaggy from the shelter when he was approximately 1 year old. My husband and I did not want to make decisions about whatever health issues he may develop over time based solely on finances. After researching several different companies we chose ASPCA coverage for Accidents and Illnesses. At that time he was perfectly healthy. At the age of 2, Shaggy had something caught in his esophagus. While treating him multiple x-rays were taken which included pictures of his heart. His heart was of normal size and with treatment 24 hours later he was much better. A year later during a regular check-up our vet discovered his heart was enlarged and he was diagnosed with DCM (Dilated Cardiomyophathy). He is on medication and will be 4 years old the end of February. I submit my claims online and within a matter of days the claim has been processed. We are so thankful that we decided to purchase ASPCA insurance for Shaggy when he was new to our family. We had no idea his health would be a problem so early in his life. Pet insurance companies do not cover pre-existing conditions so again, we are very thankful we purchased insurance when we did. After meeting our $500 deductible, 90% of our expenses are covered. We highly recommend ASPCA Insurance.

they communicate super good, and you even get to talk to a real human????????

I've always found Trupanion to be very professional and courteous.

Had a senior kitty with kidney & thyroid problems who needed regular vet check ups, blood tests & medication. ASPCA covered these as per the policy. Customer Service was always welcoming, professional, and knowledgeable. It was easy to submit claims on line & check their status. Direct deposit of the insurance reimbursement into my checking account was most convenient.Have had significant experience with other pet insurance companies who are just large corporate entities with bare bones services to the consumer whose ONLY goal is to increase profits. They are as rude & obnoxious as people's health insurance companies. My kitty passed recently & right afterwards I received a call from Schellie from ASPCA Insurance. She called to see how I was doing after the loss. She was genuinely warm, caring & sincere. We shared our love for animals & she affirmed how difficult losing a pet can be. Her call lifted my spirits in a special way & am very grateful that she reached out. I really hope that in the future ASPCA does not cut corners & become as impersonal & money grubbing as most insurance companies.

Every time I use you guys things go great I never have a problem.

The claim process was so speedy and very easy to follow.

Trupanion has a clear, understandable insurance policy. A real person answers the phone without having to go through a long automated route selection process and remarkably...actually can answer your questions.