Find and read reviews with confidence

I adopted my cat from a shelter a year ago. She was underweight and I wanted to make sure she was ok, so took her straight to the vet. The vet wanted to do bloodwork due to her weight, and kept her overnight. While there, after being taken from a shelter to a new cage, and fed different food, she vomited a bit of the new food. Bloodwork and a urinalysis ruled out the beginnings of kidney disease (this is noted on her records as ruled out), and she was deemed fine, just thin. I got insurance through Trupanion, after much research, right after I'd adopted her, but it didn't kick in for the 30 days, so didn't cover her original visit, which I knew. After she came home, she had a couple of instances of vomiting (she is, after all, a cat), once from eating what seemed to be a bad can of food, once from eating some hair and throwing it right back up, etc. As I was a new pet parent, worried about her, I called the clinic to ask about these things. The clinic noted that I'd called and for what in her file. This year, she was seen for constipation and blood and urinalysis determined she did have kidney disease. I put in claims for this visit and the special food she's now on. These claims were all denied because of... vomiting. She was not vomiting before the visit that ended up diagnosing her, and previously, kidney disease had been ruled out. When I was on the phone with the claims rep meant to explain this seeming discrepancy to me, she said that they'd denied the claim because it was a preexisting condition - despite the bloodwork and urinalysis ruling it out previously, because she had previously vomited, which can be a symptom of kidney disease. The woman said that if I could provide medical evidence that the kidney disease was not preexisting, they'd reconsider. I pointed out that it would seem blood and urine tests ruling out kidney disease were medical evidence. But, I was told, there was vomiting! I asked if vomiting was somehow the definitive marker for kidney disease, even when clinical testing ruled it out. Oh, that's not what she was saying, she assured me, but my cat had vomited even after I'd gotten insurance. Yes, so? "That shows the disease was progressing." The... disease that was clinically ruled out? The one she didn't have? It was progressing? Yes, I was told. I asked, if I had a fever, and was checked for Ebola, and the clinical test for it came back negative, and I was shown to have no Ebola virus in my bloo

Trupanion is simply superb! Out of the blue my 5-year-old cat was diagnosed with feline diabetes, just 33 days after his policy began. He spent three scary days in a New York City ICU, and his (very substantial) medical bills were reimbursed exactly as promised and with no fuss. I have been busy singing your praises and advising friends to insure their pets. Trupanion gets an A+ all around! I thank you from the bottom of my heart for being there when my cat and I needed you!(Can I increase your overall rating to 11?)

Trupanion is simply superb! Out of the blue my 5-year-old cat was diagnosed with feline diabetes, just 33 days after his policy began. He spent three scary days in a New York City ICU, and his (very substantial) medical bills were reimbursed exactly as promised and with no fuss. I have been busy singing your praises and advising friends to insure their pets. Trupanion gets an A+ all around! I thank you from the bottom of my heart for being there when my cat and I needed you!(Can I increase your overall rating to 11?)

I just purchased a wellness/sickness policy and less than a month later went to the doctor for a wellness visit. Sending in the insurance form was very easy, the review process was easy with emails giving me updates and once the review was complete I received an email with the positive outcome. Each person I spoke with, when purchasing and then sending in my first claim, was very pleasant and helpful. So glad I purchased this insurance! Thanks. Kim

Healthy Paws to the rescue once again. My dog was injured in a fight, and Healthy Paws was there for him. The claim was processed quickly and efficiently. The employees are polite and friendly and efficient. The insurance is worth every penny. Last year my dog had to have a wart removed from the bottom of his paw and Healthy Paws handled the claim just as well as they did this year.

This company always exceeds my expectations when it comes to filing a claim and reimbursing me. Also, if you sign up for direct deposit... you will have your claim disbursed into your account the next business day! My dog had a malignant tumor in his torso the size of a golf ball - which had cost me almost $2000 to have removed. I'm expecting my first child in a couple of months, so receiving a reimbursement was vital now more than ever and Embrace did just that, quickly too!

We adopted a golden retriever and our vet recommended Healthy Paws. Recently he became very ill and needed X-rays and many other tests. Claim procedure was easy and all online. Healthy Paws settled claims very quickly and we already have the checks - very pleased we chose them

Have two Dobe's and have had a couple of claims for each- Always a quick turnaround after submission and always a full explanation of the claims payments and denials

Have two Dobe's and have had a couple of claims for each- Always a quick turnaround after submission and always a full explanation of the claims payments and denials

When our lab was injured by another dog it was very frightening. Of course this would have happen off hours when our vet was not open. We went to an emergency 24/7 animal hospital where my dog spent the night after he was stitched up.I felt somewhat reassured that some of our out pocket expenses would be reimbursed. The only thing that could have been better with the claim was the reimbursement of the $100 emergency vet fee, feel they should consider covering this fee as it was not a regular exam.