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My dog has liver issues, and though she was too old to get the alternative procedures rider, most of her yearly procedures are covered. My review would be a 10 if she was able to get the alternative care rider even as an old dog. The customer service is above and beyond any I have experienced, What other company calls just to ask how your dog is doing? All my claims have been processed quickly and I never have issues getting answers to my questions.

Recently my precious Chihuahua, Toby, had a terrible accident and broke his leg. It was a severe break and required a difficult orthopedic surgery with a plate and six screws to repair his tiny bones. I was terribly worried about him and would do anything in the world to help my little love bug get back to health. One thing I did not have to worry about through it all was the bills that were being incurred for his surgery, treatments, meds, etc. This is my second time having to use Toby's pet insurance (the first incident was nowhere as severe, yet still expensive) and Healthy Paws has been very prompt with communications regarding my claims and the reimbursements - they cover everything that they say they will, never a hassle. As a matter of fact, I submitted a claim yesterday via the mobile app (which is absolutely awesome) after leaving the vet for a treatment and got confirmation today that the claim is fully processed and my reimbursement is on its way! The staff at Healthy Paws is fantastic!!! They are very helpful, caring and just really great people to work with. They even follow up with you to check on your pet to see how things are going. I can't say enough positive things about this pet insurance. I did my homework and was pretty sure I selected the best pet insurance for Toby, but they have confirmed my decision 10 times over. I am extremely happy with Healthy Paws and I would highly recommend it to anyone who is looking for pet insurance for their furry loved one... It's the best one out there.

My Bengal cat hurt his paw & needed blood work, x-rays & medication because of this. After having Trupanion for two years with no incident, I was pleasantly surprised at how fast they responded to the two claims that my veterinarian submitted for me. Within two weeks, claims were reviewed. As promised, 90% of what they said they would cover, they did. I was just informed that my reimbursement checks were in the mail. They were very courteous & professional when I first called to find out what I needed to do for a claim. I highly recommend Trupanion.

I have had Trupanion pet insurance since I got my rescue dog, Annabelle in February, 2011. A year later I noticed she was limping & I took her to my vet. He diagnosed her with 2 trick knees (rear legs) requiring surgery. She had the 1st surgery March, 2012 & the 2nd one in May, 2012. Each surgery was over $2600.00. The ease at which this was handled was amazing. My vet submitted the bills to Trupanion, & they covered all expenses at 90% which they sent directly to the Vet. I paid the balance of 10%. In addition, my Vet recommended a joint supplement to be given to Annabelle daily & Trupanion reimburses me at 90% when I submit my, bills. And the most amazing part is they actually send me a letter thanking me for taking such good care of Annabelle. Also their staff are professional, courteous & extremely helpful. They are simply the best.

I have had Trupanion pet insurance since I got my rescue dog, Annabelle in February, 2011. A year later I noticed she was limping & I took her to my vet. He diagnosed her with 2 trick knees (rear legs) requiring surgery. She had the 1st surgery March, 2012 & the 2nd one in May, 2012. Each surgery was over $2600.00. The ease at which this was handled was amazing. My vet submitted the bills to Trupanion, & they covered all expenses at 90% which they sent directly to the Vet. I paid the balance of 10%. In addition, my Vet recommended a joint supplement to be given to Annabelle daily & Trupanion reimburses me at 90% when I submit my, bills. And the most amazing part is they actually send me a letter thanking me for taking such good care of Annabelle. Also their staff are professional, courteous & extremely helpful. They are simply the best.

Probably one of the best decision ever in my life to get Healthy paw insurance for my Dog.My baby was diagnosed with cataract in one eye and was recommended eye surgery immediately.The cost of the surgery was exorbitant....somewhere around $3500. Luckily for me I had healthy paw insurance but still was not sure whether they will cover it because I heard so many stories of insurance denying payment by giving some lame reason but Healthy paw processed my claims very fast and smoothly as soon as they received the paperwork.They reimbursed me 90% of the cost.I cant praise enough about how courteous the staff is.They even checked on him after the surgery to see how he is doing.I highly recommend this company.My baby is very happy and finally running, chasing squirrels and ball without bumping into things.Thanks you so much helathy paw!!!

Our poodle, Jolie, a rescue, has gotten herself into lots of trouble in the two years e have had her. She has a fondness for all sorts of things a dog should not eat: chocolate, vaseline, raw rice, etc. Tnis has resulted in much time at the vets. Fortunately our insurace has covered most of this. HEALTHY PAWS has paid 90% of the covered claims promptly. They have been extremely pleasant to deal with. I would highly recommend their services to anyone considering pet insurance. Martin Zuckerman New york, NY

My Frenchie, Macaroni, ate part of a corn cob and after 2 months of digesting in his stomach, it became lodged in his intestines. I live in NYC and emergency pet surgery is extremely expensive. It was a difficult time for us as we thought we were going to lose out little monster, but one very positive outcome was how quickly the claim was processed and the amount that was covered. I submitted it on Sunday night and the claim was approved on Wednesday. They even sent an e-mail to get an update on his status that showed real concern for Macaroni, who BTW is almost back to normal after just a week after surgery. I have another dog covered by VPI which is schedule based rather than % and it takes much longer for the claims to be processed and in an expensive market like NYC, it just does not make sense as the amount they will cover typically does not even come near the cost. If I had a claim of $100, I never knew if I would get $80 back or $8. She is too old to make the switch, unfortunately.

I've had ASPCA Pet Insurance on my cats for many years. The claims are handled promptly with a good reimbursement rate. Plus I have peace of mind knowing that my cats are protected.

Our kitty had to have emergency surgery after swallowing a small rubber cap on a feather toy, which resulted in an obstructed intestine. We filed our claims with Healthy Paws and they processed them within a week. Their app is very user friendly (just take a photo of the bills and upload), and they covered a substantial portion of the cost, including the X-rays prior to surgery, the surgery itself, and kitty's hospital stay without any quibbling. There was no despair trying to correspond with an actual human being, and the customer service representative responded to our inquiries promptly and courteously.Healthy Paws really came through and lived up to their promises. Why can't health insurers for humans figure out how to do this?