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Our kitty had to have emergency surgery after swallowing a small rubber cap on a feather toy, which resulted in an obstructed intestine. We filed our claims with Healthy Paws and they processed them within a week. Their app is very user friendly (just take a photo of the bills and upload), and they covered a substantial portion of the cost, including the X-rays prior to surgery, the surgery itself, and kitty's hospital stay without any quibbling. There was no despair trying to correspond with an actual human being, and the customer service representative responded to our inquiries promptly and courteously.Healthy Paws really came through and lived up to their promises. Why can't health insurers for humans figure out how to do this?

The filing process is great and the reimbursement very prompt, but I wish the reimbursements were higher. While I am thankful my dog does not generally require more significant services, paying $50 on a $202.50 claim is not great. It only pays $25 per year for Heartguard and Frontline products.

I've had this policy for six years for my six year old Yorkie, Maggie. She recently had a severe stomach upset which left her ill for several days. We were back and forth to the vet for xrays, blood work to rule out a more serious condition. Thankfully she recovered completely and returned to normal. I submitted several claims (forms are easy to use) and faxed them in. The claims were processed promptly and I received checks for each claim. I also received emails and a follow up call which was nice. I have been happy with this policy. It just a little peace of mind to know I have it.

Bear was diagnosed with pancreatitis and extreme intestinal inflammation. Needless to say we were extremely concerned. He had to be hospitalized for 4 days and during that time the vet performed treatments to flush his stomach, intestines and colon. His very serious condition was treated and all went well. Bear is back to his bouncy happy self! Again Healthy Paws helped to ease our hearts and bring peace of mind during a traumatic and stressful experience. Healthy Paws reimbursed us within one week and covered 90% of the cost as per our package. More than the prompt processing of our claim is the heartwarming words we receive from Healthy Paws. A representative emailed to inquire about Bear's well being and wished him a speedy recovery. Healthy Paws have proved they care about our babies. They even wish our Boone and Bear birthday wishes! With Healthy Paws we found the best! From our hearts to yours! With warm regards, The Altamirano Family

I've had two dogs insured. Duncan had an intestinal/ bacterial infection on Christmas day, and had to go to the emergency veterinary hospital. Thankfully a large portion of his treatment and overnight stay was covered. When he was diagnosed with melanoma, again they covered a good portion of his treatment. Oscar was bitten in the park, and it covered his needed stitches. It is easy to submit a claim online, and they communicate well and send a check promptly.

We just completed a claim with Healthy Paws for an emergency operation for our 8 month old chocolate lab. She had a piece of a chew rope stuck in her tummy and it rotted away about 5 inches of intestine. Honestly, I expected reimbursement to be a bit of a battle. I could not have been more pleasantly surprised. The claim process was easy, customer service was not only friendly and helpful, but genuinely concerned about the health of my lab baby. We received the claim in about a week. I would highly recommend pet insurance by Healthy Paws!

Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.

Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.

I am a first time puppy owner and very recently my puppy was bitten on the face by another dog. His bite was heavily infected and he needed an abscess surgical procedure done as well as a month of antibiotics. I downloaded the Healthy Paws app and it is extremely easy to use to process your claims. All you have to do is snap a photo of you invoice and the claims will get processed in about 1-2 days. For my puppy's surgery, I submitted the invoice on a Thursday, got my claim processed on Friday, and on Monday I received my reimbursement in the mail! Even my co-worker (who has had a dog for 9 years) was blown away by how fast the service was. In addition, Healthy Paws personally reached out to me to check up on Cooper to make sure that he was doing okay. The customer service was one of the best I've ever received for an insurance company.

I don't typically run to the vet unless I really feel it is necessary but when your dog swallows a razor, well it becomes necessary. I really could not afford a huge vet bill but I could not afford to lose her either. It 's nice to know that when you really need the help Embrace is there to help. They make submitting a claim effortless and they are gems to deal with. I'm 50 years old and didn't believe in pet insurance until I went with Embrace. I wish they did family health insurance!