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Customer service is always very helpful! The policy is easy to understand and covers everything we need.

We had over $20k in unexpected vet bills this month when we had to hospitalize our pup, Feeny. We received almost 90% in reimbursement within 72 hours ! Healthy Paws went above and beyond as an insurer and reached out to us to see how our boy was doing. I would recommend Healthy Paws to any pet parent!

Very professional and prompt service

Quick processing of my claim

I would say I've had it.. but never actually used the benefits of it because they kept making new claims even tho the issues were related. I wouldn't NOT recommend it tho.

Fast, easy and helpful new custom specialist (Narin V).

Trupanion representatives are well informed, polite, and professional. If they can’t help at least they try to send you to someone who possibly can. I have 3 Cane Corsos , one 1 insured for myself to see if this was the way to go, after I met my deductible Trupanion covers the rest with my policy that goes directly to my vet’s office since they are connected directly to his office thru the internet and leaves all the paperwork thru them , which allows me to focus on my fur baby. I will be adding more of my fur babies to Trupanion in the near future. One of the few times that an insurance company stands by it’s products, policy’s, and looking out for their members.

Patient, kind and caring

When I initi8ally started with Pet's Best back in 2014 with my first dog, they were wonderful. 2nd dog, not so wonderful :( Got to the point, at 6 years old,, they wanted nearly $2000 for $5000 in coverage. With my pups at 1 year old the price was comparable to my former 5 year old. We've since canceled all policies and went with a new insurer in 2020.

the online process is good. I have to scan my vet receipts prior to upload so that's an extra step. I was disappointed to learn that prescription food is not covered and is considered 'maintenance'. It's not maintenance tome, it's a chronic condition that we both are forced to live with and I was hoping to get a little bit of relief on those bills.