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It was really easy, which is exactly what I need

Very happy with fast timing and most happy to have payments on the claims submitted. We have had Trupanion for many years on both our dogs and this was certainly great!

The csr was good at explaining to us our options

A wonderful company to deal with. The reps are so helpful and courteous.The reimbursements have a very quick turnaround and directly deposited into my checking account.It has been a real pleasure dealing with Trupanion.

I recommend everyone whohas a pet to get trupanion, its the best thing I did for my dog and myself

The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they re waiting. I’ve called and shown up at my vets office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things. When they “ verify” they have the records then tell me they will put this though for payment into my direct deposit, I get nothing but another email saying they’re waiting for medical records.I call again and the rep says the same repertoire then tells me they need records going back even further than a year since my dog has only been going to this vet less than a year. Not once had this come up in the previous emails. They always say they’re email the vet that did the surgery. I went and got, photographed and sent records all the way back to 2018!! So I cancelled my coverage and everyday for the last 5 days I get a voicemail and an email asking to keep coverage and remit payment. They’re adept at begging for money FROM me everyday just not lifting a finger to PAY me. Also now when I go to the “My Pet Insurance “ app the date if the claim says Jan. 1,2001!!!!!! What a joke of a company! A $1042 surgery claimI’ll NEVER get back! STAY AWAY AT ALL COSTS!!

Customer service is always very helpful! The policy is easy to understand and covers everything we need.

Easiest process for signing up for an insurance policy I have ever shopped for

We had over $20k in unexpected vet bills this month when we had to hospitalize our pup, Feeny. We received almost 90% in reimbursement within 72 hours ! Healthy Paws went above and beyond as an insurer and reached out to us to see how our boy was doing. I would recommend Healthy Paws to any pet parent!

Very professional and prompt service