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Always quick to reply and easy to work with.

Responsive, transparent

Very polite and I really like how the staff always say a hello to my dog, Diesel.

Claim process was easy, fast, and very efficient. Got my check deposited directly to my account.

Ww have been with you folks for many years. We are happy with you for the most part.

I got answers to all my questions and she sent a form that I will need when I see the vet with my dog. Excellent customer service. So glad I chose Trupanion for my pet insurance.

Because anytime I have called I get answers to questions and I when I call everyone is so patient with me, as I am a new member of Trupanion and older person who sometimes needs the extra help figuring out things and anyone I've talked to has been very helpful.

This is the first time i submitted claims and they were quick.

They took 2 months to deny my claim that should have been covered. My poor cat had a sore on his mouth so we took him into the vet. He had to get a shot. All of this should have been covered but they denied my claim and took 2 months to do so.

We adopted Shaggy from the shelter when he was approximately 1 year old. My husband and I did not want to make decisions about whatever health issues he may develop over time based solely on finances. After researching several different companies we chose ASPCA coverage for Accidents and Illnesses. At that time he was perfectly healthy. At the age of 2, Shaggy had something caught in his esophagus. While treating him multiple x-rays were taken which included pictures of his heart. His heart was of normal size and with treatment 24 hours later he was much better. A year later during a regular check-up our vet discovered his heart was enlarged and he was diagnosed with DCM (Dilated Cardiomyophathy). He is on medication and will be 4 years old the end of February. I submit my claims online and within a matter of days the claim has been processed. We are so thankful that we decided to purchase ASPCA insurance for Shaggy when he was new to our family. We had no idea his health would be a problem so early in his life. Pet insurance companies do not cover pre-existing conditions so again, we are very thankful we purchased insurance when we did. After meeting our $500 deductible, 90% of our expenses are covered. We highly recommend ASPCA Insurance.