APPEARS TO BE A SCAM
I spent a great deal of time reviewing the different plans and purchased the Healthy Paws' 90%/$100 plan. The first day they quoted me $34.01 for my 3 year old 10-pound dog. The next day when I purchased the plan I was given a different quote, they ultimately charged my credit card $35.80. I purchased the plan because their website said I was getting a discount, but it actually was an increase.
I had a friend purchase the plan with the same information from a different web browser and computer; his quote came up as $34.01. When he tried to purchase it again, the price increased to $35.80, then to $37.30. We took screenshots of each price change.
I called Healthy Paws customer service and was told "a manager will call me back within 5 hours." I quickly spoke to another phone representative who said he didn't work there but took the "over-calls" and couldn't help me.
Healthy Paws never returned my phone call so I cancelled the insurance plan.
- INSURER:
Healthy Paws
- POSTED: 09/05/2014
- BY: Olive
- BREED: Miniature Pinscher
- AGE OF PET: 7 - 10
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Outstanding service and support
From the beginning we have had such wonderful support and fast service. Polite, professional and sincere.
- INSURER:
Trupanion
- POSTED: 09/04/2014
- BY: Dorothy
- BREED: Terrier Mix
- AGE OF PET: 7 - 10
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Outstanding service and support
From the beginning we have had such wonderful support and fast service. Polite, professional and sincere.
- INSURER:
Trupanion Canada
- POSTED: 09/04/2014
- BY: Dorothy
- BREED: Terrier Mix
- AGE OF PET: 7 - 10
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Healthy Paws Delivers
Healthy Paws is worth every penny and we are so glad that we signed up for insurance with them. They deliver what they say they will and quickly. Our dog had a terrible stomach bug and spent two days in the animal hospital and they covered us for exactly what we signed up for. They even checked up to see how are dog was doing. Very happy with their service.
- INSURER:
Healthy Paws
- POSTED: 09/03/2014
- BY: Pat
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Our confusing claim review was quickly resolved.
The invoice prepared by our vet gave the impression that Clover's visit was illness rather than wellness related. This made a $325 difference in our eligible Wellness Rewards reimbursement. One quick email, and Embrace reviewed their interpretation of the claims, checked with our vet, and, within a few days, we received our full $400 Wellness Reward...complete with an apology.
Both professional,and appreciated.
- INSURER:
Embrace
- POSTED: 09/03/2014
- BY: Abigail
- BREED: Miniature Poodle
- AGE OF PET: 7 - 10
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Typical insurance company.
Do not recommend. Denied my first claim. I had a veterinary exam done for my dog approximately one month prior to signing up for this insurance they said that it was not necessary to get a exam done. After my first claim they change their tune is saying that he needed to have an exam done up to 15 days prior to any claim. I spoke to customer service and they said that I had not made phone calls to them which I had. They also claimed that the vets records said things that were not actually in the vets records. Typical insurance company.
- INSURER:
Healthy Paws
- POSTED: 09/03/2014
- BY: John
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Apeal Process was Handeled Fairly
I cannot say enough again about how happy I am that I chose Embrace to insure my Pooch! I recently discovered a large mass growing on the jaw bone of my Shitzu. The vet was able to remove the mass which was dificult to determine if it was cancerous or not when viewed by two oncologists. The claim was initially declined by Embrace as it was classified to be a dental procedure. The claim was later paid after a review of the case file requested on bahalf of my vet. Embrace handeled this case fairly, they are the best!
- INSURER:
Embrace
- POSTED: 09/02/2014
- BY: Steven
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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great response time
Trupanion's policy is straightforward and the company reimburses within days of receiving your paperwork. We have been very happy that we chose Trupanion to cover our dog.
- INSURER:
Trupanion
- POSTED: 09/01/2014
- BY: Maryanne
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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great response time
Trupanion's policy is straightforward and the company reimburses within days of receiving your paperwork. We have been very happy that we chose Trupanion to cover our dog.
- INSURER:
Trupanion Canada
- POSTED: 09/01/2014
- BY: Maryanne
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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reimbursement deposit takes too long.
i recieve a email saying that i was gonna get my deposit in 2 days,is been 6 day's,im still waiting. but if you forget about doing your payment they send you a email saying that they gonna cancel your policy.
- INSURER:
Embrace
- POSTED: 08/31/2014
- BY: Leon
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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