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Short form to fill out, easy to email or fax to them. status update online to check progress. Check comes in the mail. Simple. Thanks, ASPCA!

The brochure I received before purchasing clearly states that they cover hereditary conditions. When my dachshound ruptured a disc and became paralyzed she needed immediate surgery. The bills totaled almost $6000. ASPCA refused to pay any of it because dachshounds are prone to this type of injury, calling it hereditary, and saying she isn't covered. A great "bait and switch tactic". The brochure says level 3 covers hereditary conditions but, they did not list it in the contract they later wrote up. CUSTOMER BEWARE!!!!!!!!!!!

it turned out my Boomer had a herniated disk which was causing unbearable pain when moving. his vet tried to find out what the issue was and could not, for obvious reasons. he suggested a neurologist (Southeast Vet. Neurology, in Miami, FL) and that was a God sent. after an MRI, the issue was found, the same day he was operated on, and after 2 weeks at the clinic, he has been fine again. still has to recover another month, but he is fine. ASPCA insurance reviewed the expenses and reimbursed me real fast, no issues, no problems. I highly recommend having insurance, especially ASPCA.thank you for your help and support.

I have 2 dogs under this co. The CS is awesome. If you have a question, they'll email you back ASAP. Usually within minutes. They have worked with us when we were behind payments. They let you know when a claim is bring processed. My only two complaints are dental (regular updates) aren't included...and the claim refunds take a little time to actually get back to you, as well as pre-approvals.... Otherwise they are great!

I have 2 dogs under this co. The CS is awesome. If you have a question, they'll email you back ASAP. Usually within minutes. They have worked with us when we were behind payments. They let you know when a claim is bring processed. My only two complaints are dental (regular updates) aren't included...and the claim refunds take a little time to actually get back to you, as well as pre-approvals.... Otherwise they are great!

Bodhi is a little 11 pound chihuahua mix that has had skin/allergy problems and then last summer he ate a pill at a friend's house and then just recently this fall had a seizure-type episode. He is the only dog I've ever had that needed so much care! He is also the only dog I ever thought to have pet insurance for because I never had such a small dog and that worried me. I did a lot of research to find the best pet insurance and I am so grateful for HealthyPaws! It's enough to be worrying about your pet never mind having to worry about being able to afford emergency pet services! I at least have the peace of mind with Healthy Paws, and I am surprised how pleasant they are since dealing with my own personal health insurance is not a pleasant ordeal. I always recommend Healthy Paws to my friends and I can share Bodhi's stories that have good endings. Bodhi is in good hands.

My dog lacerated his paw pad and needed multiple surgeries and several trips to the vet's office to replace the bandages, check on healing, purchase medication, etc. I had been told by a friend that Healthy Paws' claims service was fast, but I didn't really believe it until I had to submit a claim myself. My claims were processed very quickly. I must have submitted nearly 10 claims for this one incident, and each time I got an email within a day or two that my claim had been processed, and I received by reimbursement within a week of submitting each claim. Very happy with the service and highly recommend Healthy Paws to anyone looking for quality and affordable pet insurance for their pet.

I was a little bit skeptical when I insured my dog with Healthy Paws but now,I am very happy that I chose them; In my first claim they approve my reimbursement just one day after they received all the documentation.The representatives were really kind and they answered all my questions regarding my claim very fast and kindly. Also a few days afters they just sent me an email to follow up the health of my dog; something that I really appreciated and that not even the clinic did. I really recommend this insurance because before I bought it I searched and compare many others companies and it was the more affordable and with better benefits, and now I could see that what they say in its website is true.

I have had many dogs, but never had pet insurance before. We adopted a "rescued dog" and decided to take out the insurance . Healthy Paws has been wonderful. Unfortunately we have had 3 major vet visits with our little rescue, including one emergency visit. Our vet office has faxed the forms to healthy paws and I have received an email within 3 days explaining my reimbursement, and received the check within a week!! They even emailed me to find out how our dog was feeling after his emergency visit. You can't go wrong with Healthy Paws!

We have been long-time policyholders and we have usually had nothing but wonderful service from ASPCA. Like any other type of insurance, there are always things that are not going to work for everyone. On the whole though, we have had no problems with the way the insurance has worked for us. The customer service has been excellent - you can speak to real people when you call them, and those people have been helpful and friendly whenever I've called. I also appreciate the online services, which have really stepped up over the time we've held our insurance with this company. The fact that so much information is online now (claim status, policy details, etc.) is great and saves me time on the phone. I have been filing my claims via email for a few years now and they are processed pretty rapidly. All in all we are quite satisfied with the quality of this company's services and we would recommend them to others.