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Very happy with the quick payment on claims.

AKC Pet Insurance/Pet Partners is a great investment for the health and well being for Brinn and the peace of mind for me. Thanks for taking such great care of us!

Nationwide pet insurance is easy to use if needed. Even the office we take our pet to likes Nationwide pet insurance. Nationwide was quick with updates to keep us informed of claim status. No one likes to have a claim but is was very reassuring knowing we were covered and all concerned wanted the best outcome possible.

Excellent ??

My pup wound up needing hip surgery. They covered every visit, every medication, everything she needed. Wont switch to any other insurance

Nationwide has always been prompt and efficient with any claims submitted for my Lucy Mae. She has had quite an involved medical journey that just culminated in 2 OSU Vet Medical Center visits. The last one, involved a 4 hour surgery. I am grateful for Nationwide for granting me the best access to the best medical care for my little fur girl! I am also grateful to our Lord and Savior for His healing touch in all of Lucy's care. AMEN!!

We have had two family dogs covered under Nationwide. Both dogs were insured all of their lives. We love them forever and think NW is the best for helping you do the best you can for the health of your pet. Our cocker is now eight years old and going strong!

Claims submission is simple with fast turnaround. When I called the vet helpline panicking about my sick pup at 6:30am on a Sunday morning they were caring and helpful to ease my concerns and give me advice on how to proceed.

My experiences with customer service were very good. My questions were always answered and I was treated well. The claim reimbursement was fair and it was pretty easy to submit a claim. However, the reimbursement for my claims took a very long time. Some of my claims took up to 3 months to process for reimbursement. I went out of the way to make sure that the vets sent all the information Nationwide needed, and even after this was done the claims still took almost a month to complete. I felt like they were either ignored (one representative I spoke with said she didn't know why multiple of the claims hadn't been processed yet because they didn't even require complete medical records to close) or the influx of claims is too great for the amount of employees to handle in a reasonable time frame. Either way, I plan on continuing with Nationwide for a little longer, but if the processing time stays the same I will probably look for a different carrier.

Excellent staff