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I don't have the insurance that covers monthly visits, just mainly emergency and medical conditions. My dog broke his tooth and it needed extraction as well as having a lump removed and biopsied. They only covered the lump removal part. Out of $1300 they covered $300. It was surprising because they have been good in the past.

Excellent customer service and prompt claim processing. After my dog had TPLO surgery they even sent an email to see how she was.

Just when I thought Embrace couldn't improve on their amazing service and quick turn around time for claims, They did! I now have direct deposit into my account, no more snail mail. Speeds things up even more!

Very good service, great people, Fast return on my check!

Buying pet insurance through Embrace was the best thing we have ever done. They were so friendly when calling and so fast processing claims and reimbursing funds.

My Paco is a hard player and has broken two teeth this year and has had tummy troubles too! Embrace has covered $1,200 towards his bills and I can't be happier to have this to help cover the costs of his care.

When our previous three Keesies passed from various issues, we did not have insurance and paid out of pocket for treatment. Our last (Loki - a rescue) developed pancreatic issues and the treatment cost was very high, yet she was unable to overcome the problems. When we rescued our next two (Kaiba and Kaidee) we did not hesitate to take out Embrace insurance for them. Fortunately neither has had a serious illness/injury so far - just routine wellness and occasional illness. We have been very happy with the response time and professional advice that the Embrace staff has provided. They seem to demonstrate a very caring attitude to each client which makes the anxious times we have with our family members (our pets) much easier to deal with.

During a very difficult time for me as a dog Momma, this company was outstanding. I was worried that I would have to pay the entire bill up front and get reimbursed, however they took care of their part and I only had to pay my part. They are great, recommend them to anyone with pets.

My request was addressed right away. The representative was friendly and I was impressed that she took the time to ask how my pet was feeling, that is appreciated.

For over 5 years now i have had incredibly excellent service and responsiveness from Pets Best. I actual believe they care about the well-being of my pets!