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My dog who is covered by a Healthy Paws policy was diagnosed with a nasal tumor recently. Healthy Paws has covered everything per the policy, sending checks quickly. It has given me the rare luxury of making her health care decisions based solely on what will be best for her, with no major concern about my financial situation. I have tight finances, can afford the deductible and copay, and am very happy I made the decision when she joined the family to insure her. So many people say, "just put the money aside that you would pay for insurance." I know that I would never do that, or if I did, would dip into it for say, an unexpected automobile or home repairs. But also, my father told me that you should insure against disasters. My previous experience with canine disasters is that it would take longer than a dog lives to cover the cost of one with the amount I have paid in premiums. For a previous pet, who was not insured, I took out two loans and in the end had the loans but no dog. This is a dire diagnosis, but I can make good decisions and enjoy the time we have together.

This claim experience was amazing. It was so easy. I logged on. Selected the correct pet. Answered one or two questions. Uploaded the invoices and was done. I received the payment checks within 4 or 5 days. If only everything else in life could be this easy and smooth . Much appreciated

It was really easy, which is exactly what I need

Your company is easy to reach and pleasant to deal with! Love your staff so far!

Very happy with fast timing and most happy to have payments on the claims submitted. We have had Trupanion for many years on both our dogs and this was certainly great!

The csr was good at explaining to us our options

A wonderful company to deal with. The reps are so helpful and courteous.The reimbursements have a very quick turnaround and directly deposited into my checking account.It has been a real pleasure dealing with Trupanion.

I recommend everyone whohas a pet to get trupanion, its the best thing I did for my dog and myself

The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they re waiting. I’ve called and shown up at my vets office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things. When they “ verify” they have the records then tell me they will put this though for payment into my direct deposit, I get nothing but another email saying they’re waiting for medical records.I call again and the rep says the same repertoire then tells me they need records going back even further than a year since my dog has only been going to this vet less than a year. Not once had this come up in the previous emails. They always say they’re email the vet that did the surgery. I went and got, photographed and sent records all the way back to 2018!! So I cancelled my coverage and everyday for the last 5 days I get a voicemail and an email asking to keep coverage and remit payment. They’re adept at begging for money FROM me everyday just not lifting a finger to PAY me. Also now when I go to the “My Pet Insurance “ app the date if the claim says Jan. 1,2001!!!!!! What a joke of a company! A $1042 surgery claimI’ll NEVER get back! STAY AWAY AT ALL COSTS!!

Easiest process for signing up for an insurance policy I have ever shopped for