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My fiance and I wanted to get insurance for our dog and after much research, decided on Healthy Paws. Hands down, this was the best decision we made. Our dog had surgery on a Friday, after uploading the vet invoice online, we received an email that Monday saying our claim was processed and a reimbursement check was being mailed out. By Friday, we had the check, merely a week after surgery. A few days later we got an email asking how Bruno (our pup) was doing and wishing him well. To me, this goes above and beyond customer service. Anyone thinking of pet insurance, choose healthy paws and you won't be sorry!

After reading nothing but positive reviews about Healthy Paws I decided to go with them when Coco was about 8 months old. After about 5 months I took Coco to the vet for a urinary tract infection. After further testing, she was diagnosed with cystitis. I have never had a dog before so I never had pet insurance and didn't know what to expect. That said, I had a few questions to ask when I had to submit the claim. Customer service was excellent and the process couldn't have been any easier. All I had to do was take a picture of the bill with my phone and send it in. Shortly after, I received an email that they were reviewing my claim. The following day I get another email stating the claim status is completed and they will be mailing my claim reimbursement check shortly. Well a few days later, I received a check. A week after that I received another email from Healthy Paws to see how Coco was doing. I am so happy with my decision to go with Healthy Paws and would definitely recommend them to anyone looking for Pet Insurance. Thank you Healthy Paws!

Pets Best has been a great insurance provider for our cats over the years. When our 18 year old developed serious health complications, Pets Best quick service, friendly staff, and fair claims process made treating Maya's illnesses much less stressful. Their customer service staff, both on the phone and via email, was so kind and you could tell they took a real interest in Maya's well being.

My six year old Bernese had an ACL tear and after the deductible (which was lowered by $50 because of no claims last year!) - they have paid 80% of everything including physical therapy! The turnaround between faxed claims and checks arriving has been impressive - within two weeks at the most. Very satisfied thus far!

We recently adopted our 3 year-old cat, Hugo. Soon after, Hugo was diagnosed with bilateral uteral tube obstruction. Without major surgery, Hugo would have surely experienced massive kidney failure within a few months, as three internal specialists informed us. We were concerned obviously for Hugo, but also because the surgery recommended by all three specialists was extremely expensive. To our almost amazement, the surgery and all preceding visits to our local vets/specialists were (nearly 90%) covered under our plan. Throughout this process, the team at Healthy Paws has been extremely responsive, considerate, and helpful in all regards. They also periodically check in to see how Hugo is doing. We have been so impressed with Healthy Paws--if only human healthcare in this country was HALF as good!

I have been thoroughly impressed with HealthyPaws' claim department. When I first obtained insurance here almost 3 years ago, the first claim was for a mere $200 and they did a very thorough background and were scrupulous with getting information to form a baseline about my Rocky's then existing health conditions. Having managed medical malpractice litigation myself personally, I see the value in their meticulous preparation in this. Thereafter, they have been a most responsive, thorough and quick paying team of pros, surprising and exceeding my expectations. Rocky has recovered completely and has even flown with me now and we are very happy with the doctor who performed the surgery and his insurance carrier. Thank you!

These people are terrific! With my previous dog, I had a policy from a different, much larger, well-known company, and it seemed that every time I summited a claim, they found a reason not cover it, or to cover only a small portion of it. Healthy Paws is the opposite. They have never questioned a single claim -- they cover everything that the policy says it will. I live in the NYC area, where veterinary fees are among the highest in the country and they have never once questioned a cost. Plus, the submission process couldn't be easier -- I take a photo of the vet bill on my phone using their app, hit "send," and a week later a check is in my hands. My only complaint is that they don't offer health insurance for humans ;-) Seriously -- I cannot recommend these people more highly!

Best money I ever spent on any kind of insurance. Health, home, auto, life or disability for humans. This company treats your pet as a valued client and better than some insurers treat human clients. Claims paid promptly and fairly always. President Obama should have worked with Trupanion in designing a health insurance program for humans. I am sure if that had been done there would be a lot more happy active stock and politicians. These people have it right and down to a science.

Best money I ever spent on any kind of insurance. Health, home, auto, life or disability for humans. This company treats your pet as a valued client and better than some insurers treat human clients. Claims paid promptly and fairly always. President Obama should have worked with Trupanion in designing a health insurance program for humans. I am sure if that had been done there would be a lot more happy active stock and politicians. These people have it right and down to a science.

Recently my 11 month old puppy became very ill and needed to be hospitalized. He spent 4 days in the hospital while the drs performed sonograms, bloodwork, etc to try to diagnose and treat him. Having to hospitalize your puppy (or dog of any age) is a very frightening and stressful event. Vet hospitals also charge high rates for all of the tests and medications not to mention the hospitalization fees. This was one thing however that I did not need to stress about at all. I knew that Healthy Paws would process the claims. I submitted the vet bills using the app for my iPhone- which is so easy and quick! All of my claims were processed in about 24hrs. I received the checks within a week of submitting my claims. The peace of mind of not having to worry about the financials of the treatment and just being able to focus on my dog and getting him better is priceless.