5
out of 5
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5
out of 5
Verified
5
out of 5
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So Happy we found Trupanion!
As it has turned out, our beloved Mastiff/ Bloodhound mix has been pretty high maintenance health wise. She is a happy girl that just keeps on living but is need of all sorts of meds and supplements to stay pain-free and active. We often save up a bunch of receipt then submit them all on one fell swoop. The turn-around time of processing them and refunding us for the covered amounts is always so fast! We really appreciate Trupanion SO MUCH!!! I will always use them to insure any dogs we have and do recommend them to everyone!
- INSURER: Trupanion
- POSTED: 09/20/2022
- BY: Bill
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Ashley was spectacular in all aspects of assistance.
Ashley was spectacular in all aspects of assistance. Knew the policy well, clear phone connection, courteous, clear phone connection, gave excellent advice, clear phone connection......... :)
- INSURER: Trupanion
- POSTED: 09/20/2022
- BY: Jeffrey
- BREED:
- AGE OF PET: 7 - 10
5
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5
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5
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5
out of 5
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You are the most reliable pet insurance.
You are the most reliable pet insurance. 100% of the time, your company has paid out exactly what is designated in my plan. I tell everyone you guys pay out like a green grocer to the mafia. No questions asked. Just slide over the money. Thank you!
Taeler was also very helpful. She was a pleasure to speak with, and answered all my questions.
- INSURER: Trupanion
- POSTED: 09/20/2022
- BY: Tanya
- BREED: Alaskan Malamute
- AGE OF PET: 7 - 10
5
out of 5
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1
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Worst experience of my life
The worst costumer service of my life. Karissa took it upon herself to yell at me when she couldn't provide evidence of the "actual cost of care" which she cited as the reason to increase my rate by 200 per month.. she stated the cost of care was more in the new city I moved to 3 years ago...which is not true at all. In fact the cost of treatment is less here than it was in the previous town I lived in. I offered to get three quotes for the actual cost of treatment from both cities and she refused this demanding the "actual cost of care" was not going to reflected in quotes from the actual cost of care. So I cancelled and went on to find out they base all their rates on policies that are not supported by evidence.
- INSURER: Trupanion
- POSTED: 09/19/2022
- BY: Stacie
- BREED: Rottweiler
- AGE OF PET: 7 - 10