Very helpful and answered all my questions
Very helpful and answered all my questions
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Lisa
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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Keisha went over and above and really helped our family out.
Keisha went over and above and really helped our family out.
- INSURER:
Trupanion Canada
- POSTED: 09/29/2022
- BY: Susan
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Simple and speedy!
Simple process, and quick response. Check was received in less than two weeks from submittal. Great - thank you!
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Constance
- BREED:
- AGE OF PET: 0 - 3
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Becky was great!
Becky was great! She answers my question expertly and was very pleasant and helpful.
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Lynne
- BREED: Pudelpointer
- AGE OF PET: 0 - 3
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Super friendly and very helpful.
Super friendly and very helpful.
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Michael
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Sick kitty got better, got reimbursed
Processing the claim was easy, snap a photo of vet bill and all good.
There was a problem with the cheques. The letters and cheques were not properly perferated and cause an issue with my Bank's ATMs. Got it resolved so it's all ok.
- INSURER:
Trupanion Canada
- POSTED: 09/29/2022
- BY: Dustin
- BREED:
- AGE OF PET: 0 - 3
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While the claim was processed and resolved in a professional and expedient manner I believe some - not all - other services that should be covered.
While the claim was processed and resolved in a professional and expedient manner, I believe some - not all - other services that should be covered.
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Rick
- BREED:
- AGE OF PET: 0 - 3
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Wonderful customer service.
Wonderful customer service. Fast and easy claim process.
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: CHRISTINE
- BREED: American Bully
- AGE OF PET: 7 - 10
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1 bad experience leaves a mark
I love trupanion, that's why I've been with you all these years with 3 different dogs. However, this time around isn't the stellar experience I usually have. Dalek went to the vet because he is sick. The vet was not able to figure out what was wrong and sent me to a specialist. I was still ok with that being considered as a new incident. However, when the specialist had to do additional tests as a continuation and was charged for that as a new claim, I wasn't too happy. I reached out to you guys and was told I need to jump through hops and make the specialist do extra work when you can just look at his treatment and see this is obviously a continuation. We are talking about only $50 for the deductible which was a huge deal for you guys. If we look back, there are checks I never deposited from trupanion that I could be reaching out to you guys about. There are other vets Dalek had gone to that I never submitted the claim for that I can come to you to cover. Such as an eye specialist just earlier this year that cost a pretty penny. I'm sure there are hundreds of dollars I can claim with trupanion but you guys made a stink over $50 during a very difficult year for Dalek and myself
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Miriam
- BREED:
- AGE OF PET: 0 - 3
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