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All personnel we dealt with were very helpful. Every one was happy to answer all our questions.

My cat recently had an accident in which she fractured her hip bone. The cost was over $3k but Trupanion really pulled through in covering most of the costs. I wouldn't have known what to do if I did not have insurance.

My cat recently had an accident in which she fractured her hip bone. The cost was over $3k but Trupanion really pulled through in covering most of the costs. I wouldn't have known what to do if I did not have insurance.

We signed up for Health Paws Insurance coverage when we first got our puppy not thinking we would need the coverage until he was much older. As it turned out, our poor Border collie started limping and was subsequently diagnosed with Bi-Lateral OCD in both shoulders requiring surgery to correct the problem. Health Paws has been wonderful in every respect! The claims were very simple to file, the processing time was very short and the payment prompt. The agents we talked with were all very friendly, empathetic and helpful. I have no hesitation in highly recommending Healthy Paws Insurance to anybody that is looking for pet insurance.

Under no circumstances should you do business with Pets Best. I'm caretaker to a 9-year-old chocolate lab. I paid in excess of $700 this year for an injury-only policy with a high per-incident deductible ($250). This bought me a policy with a $2,500 "per incident cap," which should be satisfactory for most issues your dog will encounter. Virtually every interaction I've had with Pets Best has been an ordeal. Usually, it's the typical insurance-company stuff about a demand for more records that you've already sent, but this summer they've taken unprofessionalism to new heights. On its Web site, the company says most claims are addressed within 10 business days; that's false. In June, I submitted a claim for my dog's recent ligament surgery. After waiting in excess of three weeks for a response, I called and asked for a supervisor, who told me: "Oh, I think it was being handled by a trainee. We'll make sure it's expedited." OK, I understand, everyone gets busy around the holidays, so ... About 5 minutes after I was off the phone with this rep (Brynn) I received an e-mail from Pets Best saying they'd contacted my vet for more information ... after they'd been sitting on the claim for weeks doing nothing--and after I'd confirmed twice that they already had the 1 year's worth of records they'd previously asked for. Delay, delay, delay. Finally, Pets Best agreed to pay a portion of my most recent claim, but withheld a full $1,000, claiming they had paid out on a "related condition" earlier in the year. Untrue. Their claims adjustor conflated two conditions that the vet clearly stated were separate, and I am now forced into an appeals process. Even more beguiling, when I called back to speak to this rep, she acknowledged that she hadn't read my claims. Stay away from Pets Best. They're liars and cheats. A responsible state government would be investigating them by now.

My claim was processed and payment mailed out the very next day. No issues at all.

My claim was processed and payment mailed out the very next day. No issues at all.

If you are looking for pet insurance, go with Embrace. THE BEST! So fast, so convenient, and everyone is so friendly and helpful!

This company I have used now for almost 5 years for my 3 rescue dogs and have had NOTHING but excellent customer service, patient reps that will take as much time with me as needed to explain anything I do not understand. I highly recommend TRUPANION 100% and hope to continue having the same relationship, excellent service, etc. I would also like to add my claim submissions and reimbursements are done so quick. Within 1-2 weeks at the most I have their check in my hands. I only wish I had know about pet insurance sooner. I have had rescue dogs now for about 40 years and have many different types of medical needs that are not all mentioned below. EXCELLENT COMPANY. Thank you so much for being the company you are.

This company I have used now for almost 5 years for my 3 rescue dogs and have had NOTHING but excellent customer service, patient reps that will take as much time with me as needed to explain anything I do not understand. I highly recommend TRUPANION 100% and hope to continue having the same relationship, excellent service, etc. I would also like to add my claim submissions and reimbursements are done so quick. Within 1-2 weeks at the most I have their check in my hands. I only wish I had know about pet insurance sooner. I have had rescue dogs now for about 40 years and have many different types of medical needs that are not all mentioned below. EXCELLENT COMPANY. Thank you so much for being the company you are.