5
out of 5
Verified
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3
out of 5
would like to retract the review I wrote in the last hour
In my review I complained about inability to reach a human. In going through my inbox, I found a message from a human which I had not seen. It was asking me 3 specific questions.
I'd like to retract the review I just wrote; I would like you to not approve this one. I will write another when my outstanding claim is either approved or denied.
- INSURER: Lemonade
- POSTED: 10/08/2021
- BY: Marie
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3
3
out of 5
Claims take weeks, no customer service
Very disappointed. Lemonade has paid out two small claims, and a third is in process--and has been in process, for weeks now. The insurance is reasonably priced, but the claim experience is an ordeal. Essentially the consumer has to do the work the veterinary office would normally do in submitting the claims.
Two of my three claims have gone into "Lemonade Limbo." Any attempts to contact customer service result in a response from a chatbot. Chatbot messages forwarded to "the team" will get a generic email signed by a human, but it is only a boilerplate message. "You will hear from us soon." They need to use another word, because over three weeks is not soon. There is no way to talk to a person, so the claim process is unsettling.
Ease of claims and rapidity of payment are what Lemonade sells, but that has not been my experience.
- INSURER: Lemonade
- POSTED: 10/08/2021
- BY: Marie
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3
5
out of 5
Verified
my friend has told me his insurance covers regular check ups in their policy.
my friend has told me his insurance covers regular check ups in their policy. whether that's true or not, would be nice to see move coverage from trupanion.
- INSURER: Trupanion
- POSTED: 10/06/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion is always timely responsive and easy to work with.
Trupanion is always, timely, responsive and easy to work with. Narin was very patient diligent in handling my inquiries.
- INSURER: Trupanion
- POSTED: 10/06/2021
- BY:
- BREED: Portuguese Water
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Easy claim process
This was our first claim and the process was incredibly easy. We received our money in less than a week. I was able to do everything through their website with no problems.
- INSURER: Trupanion
- POSTED: 10/04/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10