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i AM SO GRATEFUL THAT i PURCHASED THIS PET INSURANCE WHEN i RESCUED ROXIE. Little did I know at the time that she would end up with a couple of health issues. When I've had to file a claim the service people I have spoken to are always helpful, knowledgeable, and professional. They have never let me down.

It’s frustrating when I send in a claim and have two separate itemized receipts with it that the cheaper receipt goes through but the receipt over$400 somehow gets put in with the wrong date and is lost. So when I call in about it because I see one covered but not the more expensive one, they tell me it had the wrong date on it and they’ll fix it but it can still take over a week before it’s processed. It’s annoying that this is the first time I’ve had a claim this expensive and the first time they’ve messe it up. Strange to me. Almost like they didn’t want to reimburse me for the more costly receipt. Hopefully they will get it processed quickly being that it was their mistake. First time I’ve been disappointed with them so I would still recommend them but they should make a point to fix their mistake as quickly as possible instead of just saying it’ll be rather regular process time.

This was my 1st time using Pets Best and the only part I think I could have done differently is buying a 12pk of preventative, but submit 1/2 for each dog...other than that, it went very smooth!

Because I didn't have insurance last year I paid over $7K in vet bills for a bull terrier that ultimately succumbed to liver failure from zipper surgery (she ate the outside fabric of an Ikea pillow). So it was a blessing to have everything paid on Twinkle except my $250 deductible. When you're retired you worry about big expenses and don't want to have to tap into a retirement fund either. I will be renewing the policy come October. Thank you Nationwide!

Been so good to me and my pup

Filing the claim was very easy. I uploaded the vet bill invoice and noticed there was no diagnosis included. I listed the diagnosis myself and later found out from my vets office that Pets Best Ins took the time to call my vet to verify the diagnosis instead of just denying my claim! They went above and beyond and I am very grateful. I have been very pleased with the expeditious payment on my claims.

What great insurance coverage. its better than what I have for my family.

This company is TERRIBLE! It took 4 months for nationwide to go through my claim and pay. Which means I had 4 months of interest getting charged on my credit card (because you have to pay it out of pocket 1st) that I was not going to get reimbursed for. It was said that it took a while because the company was behind on reviewing the claims (which obviously isn't my fault but I was getting penalized for it) . That's is what I was told 4 times I called. I talked to different people Everytime. It was just ridiculous. DO NOT EVER GO WITH THIS COMPANY. I REPEAT DO NOT GO WITH THIS COMPANY, UNLESS YOU WABT THEM TO TAKE FOREVER TO PAY AND GET YOUR CREDIT CARD INTEREST RAN UP!!!

Excellent pet insurance!!! Process claims in timely manner!! Covered according to the policy!! No difficulties!!! Definitely happy that we have insurance on our gentle giant!!

Dealing with Pet's Best is so easy. They file your claim quickly.