Find and read reviews with confidence

Very pleased with service from sign up to filing first claim.Knowledgeable, pleasant staff, and clear communications. Very happy and satisfied overall.

I have been a customer for a number of years, and have been very satisfied with the plan. However, my last claim for my new dog, Shyla, was completely mishandled. First, it was processed under my other dog, then it was "closed for lack of information." I was never notified or questioned for additional information. After I sent a message on your website, I received a reply and, after refaxing the paperwork and an additional receipt, the claim was processed. I can understand if there is a question about a submission, but do not understand why the claim was closed without any notification. It is not a very professional way to do business.

My Josie needed to have 2 lumps removed from her shoulder area, she previously had another one removed that turned out to be cancerous. The Vet removed the 2 new ones because of the previous history, the 2 new ones were benign. The first one never returned as she got "good margins " Josie is doing fantastic you would never know she is 11 I am grateful that I had pet insurance to help me cover the cost of her surgeries

I was initially interested in pet insurance after watching my brother nearly go bankrupt after his two dogs had separate liver and spine issues. My future mother-in-law raved about Healthypaws, but being my future mother-in-law, I took what she had to say with a grain of salt. I initially reviewed my options and really only considered the price. Laurie, my future mother-in-law constantly proclaimed how easy the claim paperwork was (you can seriously just drag and drop a pdf file...), and how quickly she was reimbursed. She had had quite the experience because her pit/lab had blown out both his ACLs... You will always wonder if insurance is worth it until you need it.Fast forward 10 months, and we now have two dogs, that are both covered. We notice that my lab/shepherd has a limp but I assume it is nothing more than a pulled muscle. Three weeks later, with no progress, we determine that she has blown out her ACL as well! As a note, we pay for 90% coverage with a $100 deductible. From initial consult to completion of surgery, we have paid approximately $480. The total cost of the surgery was over $3,800... Here is where Healthpaws really stood out to me. First, they paid the cost of the surgery up front. I never even had to file a claim to be reimbursed, so at the vet I paid only my 10%. Second, I have received multiple personal emails from members of their service team following up on the progress of my dog. It is a level of service that is rarely found and truly refreshing. Healthpaws is clearly a company where the employees embody their mission and values. I have decided to create a second income stream for myself by referring as many people as I can to them, because I am truly believe they are the best on the market.

My claims were processed promptly & I was kept informed of the status. Got my reimbursement checks within a couple of weeks. Embrace does an amazing job, very pleased.

I wish my health insurance were as good as Embrace for my dog, and I wish everyone treated customers the way Embrace's people do. The coverage is great, and the way Embrace handles claims is fair, friendly, and quick. I can't say enough good things about Embrace.

During one of our most difficult times this company and all the workers extremely helpful, courteous and compassionate. The claims department reviewed our claim in a speedy manor and was very fair in there final determination. Overall I was very pleased and reccomend it to my friend.

During one of our most difficult times this company and all the workers extremely helpful, courteous and compassionate. The claims department reviewed our claim in a speedy manor and was very fair in there final determination. Overall I was very pleased and reccomend it to my friend.

Very happy with their services.East claim process and Quick payment

Quick return, excellent customer service, quality coverage