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Promptness to interact with me. I scanned the claim and submitted it email. They sent me a quick response that it was not readable and gave me detailed instructions on how to resubmit the claim. I mailed the claim on submission #2. Within a few days I received an email stating the claim was being processed and within a few days from that email I received an email with documentation if the claim processed and notification it was being deposited into bank account. Very satisfied with service.

Do not send automated/ generated emails when checking on a pet. If this last claim I submitted was actually viewed you would know that I had to put down my dog, so it was very hurtful to receive an email asking how my dog is doing when she is no longer with me!

Always a pleasure to speak with the staff. They show they care about my pets with every conversation - even when I'm just calling to update my address! Trupanion rocks. Never change!

I never have to hesitate getting medical treatment for my dog. My fur baby that passed away this past June due to brain cancer received the best treatment we could get for her. It cost thousands and ASPCA reimbursed without any questions and hesitation. I know I could never get better pet insurance.

My dog, Sam, has had health issues as a puppy and after the first ACL surgery in August 2017 at the age of 4, our vet recommended pet insurance for him. After doing some research and pricing comparisons, we decided to go with Nationwide. Best thing I’ve done for him! I’m not hesitant to take him to the vet (Sam would tell you otherwise!) knowing I have Nationwide in my corner.

I feel that the insurance is expensive but it does cover 90% of all costs. It did not cover my dog’s dental cleaning (even tho I was specifically told it would) as they called it a pre-existing condition. Who gets their teeth clean because they are purely clean already? Everyone has tartar, etc. That was very costly. It also takes a long time for claims to be processed and paid.

My 5 year old Dachshund who has been an Embrace Pet Insurance member for 3 coverage years. He uses his Wellness benefit yearly with his yearly checkups and flea and tick preventatives. On July 30, 2018 he had his first herniated disc. Rushed to Purdue University Small Animal Hospital 2 hrs away he had surgery the next day. His bill from his veterinarian as well as his $4700.00 bill from his surgery and hospitalization were uploaded (love that) and processed very quickly. Although there was a slight hiccup, after a discussion with Embrace phone representative and then claim supervisor the entire claim was handled. I was very impressed with their member service representative who was the epitome of a compassionate and caring person. The premiums are very reasonable as compared to Nationwide that they had previously. I am very glad I switched my Dachshunds over to Embrace!

i AM SO GRATEFUL THAT i PURCHASED THIS PET INSURANCE WHEN i RESCUED ROXIE. Little did I know at the time that she would end up with a couple of health issues. When I've had to file a claim the service people I have spoken to are always helpful, knowledgeable, and professional. They have never let me down.

It’s frustrating when I send in a claim and have two separate itemized receipts with it that the cheaper receipt goes through but the receipt over$400 somehow gets put in with the wrong date and is lost. So when I call in about it because I see one covered but not the more expensive one, they tell me it had the wrong date on it and they’ll fix it but it can still take over a week before it’s processed. It’s annoying that this is the first time I’ve had a claim this expensive and the first time they’ve messe it up. Strange to me. Almost like they didn’t want to reimburse me for the more costly receipt. Hopefully they will get it processed quickly being that it was their mistake. First time I’ve been disappointed with them so I would still recommend them but they should make a point to fix their mistake as quickly as possible instead of just saying it’ll be rather regular process time.

This was my 1st time using Pets Best and the only part I think I could have done differently is buying a 12pk of preventative, but submit 1/2 for each dog...other than that, it went very smooth!