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The vet submitted the claim via fax after business hours. The next day were were notified the claim had been received. The following day we were notified it was paid with a summary. The same thing happened when the second vet involved faxed a claim. Great customer service and constant follow-up. Wish our own human medical insurance worked so well.

The vet submitted the claim via fax after business hours. The next day were were notified the claim had been received. The following day we were notified it was paid with a summary. The same thing happened when the second vet involved faxed a claim. Great customer service and constant follow-up. Wish our own human medical insurance worked so well.

My miniature schnauzer showed signs of difficulty urinating, called the emergency hospital and was told to bring her in which we did.. Testing was done and showed she had a bladder stone which was passed via catheter. The next day she had an appointment with her regular vet for a follow up. Both claims from the emergency hospital and her vet were processed within 5 days. I was very satisfied with the service and would highly recommend this insurance.

My dog is covered for illness and I keep up with rountine care, testing, and vaccinations. We got our dog one year ago from rescue shelter and he was heart worm negative. I have kept up giving him Trifexis . With yearly updates, i found out he was positve for heartworms. My vet tells me that sometimes you can get a false negative ??? Pets Best tells me that heart worm treatment is covered on routine/wellness care ONLY and will NOT cover his heart worm treatment. I am sorry, my dog contacted heart worms when I did everything right and is no longer WELL. He is recoveing and will be looking for another insurance!!!!! My vet has given me some recommendations.

Very professional and pleasant company to deal with; plus, they keep me updated on progress of claim.

Very professional and pleasant company to deal with; plus, they keep me updated on progress of claim.

The easiest process ever. Our Vet handled the forms. Trupanion called to say what was and what wasn't covered. We were so pleased that just about everything was covered. It paid for itself in this one claim. And the staff was very professional and courteous. Thank You!

The easiest process ever. Our Vet handled the forms. Trupanion called to say what was and what wasn't covered. We were so pleased that just about everything was covered. It paid for itself in this one claim. And the staff was very professional and courteous. Thank You!

I am very happy with the way Embrace handles all claims I have submitted. Having a crazy 3 year old golden there is no telling what he will get into both at play and in training (agility). Embrace has given me peace of mind and quick turnarounds on the claims, Thank you for being there for my son :)

I am so pleased with my policy with Trupanion! Having the insurance coverage has made it possible for me to ensure quality of life for my pet. Due to allergies my Springer Spaniel, Winston, has severe dermatitis issues. Thank goodness for the coverage and the great service we have received from Trupanion!