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You have been very responsive and accessible.

I have a 9 yr. old neutered Siamese cat I got from Siamese Rescue when he was two. He had very bad gingivitis resulting in my having to have most of his teeth extracted at age three; a very expensive vet bill resulted. After that he was very healthy until age 9 when he suddenly became ill with acute kidney failure. I quickly took him to my veterinarian where he was hospitalized for 5 days, came home for two, but relapsed and was hospitalized again for another three days. He has gradually recovered and is doing well with twice a week hydration and a phosphate blocker added to his food twice daily (he will not eat prescription kidney food). Luckily, I had taken out insurance on him with Trupanion the year before. Even with an $800 deductible, the insurance started picking up 90% of the eligible charges for the first hospitalization and has been paying 90% on all the subsequent charges connected with my cat's ongoing kidney disease. This has been a great relief to me as vet bills for some illnesses can be astronomical. I also have another cat insured with Trupanion and feel confident that I will be able to do my best for her if she has any unexpected medical problems. I consider my insurance premiums to be money very well spent!

I have a 9 yr. old neutered Siamese cat I got from Siamese Rescue when he was two. He had very bad gingivitis resulting in my having to have most of his teeth extracted at age three; a very expensive vet bill resulted. After that he was very healthy until age 9 when he suddenly became ill with acute kidney failure. I quickly took him to my veterinarian where he was hospitalized for 5 days, came home for two, but relapsed and was hospitalized again for another three days. He has gradually recovered and is doing well with twice a week hydration and a phosphate blocker added to his food twice daily (he will not eat prescription kidney food). Luckily, I had taken out insurance on him with Trupanion the year before. Even with an $800 deductible, the insurance started picking up 90% of the eligible charges for the first hospitalization and has been paying 90% on all the subsequent charges connected with my cat's ongoing kidney disease. This has been a great relief to me as vet bills for some illnesses can be astronomical. I also have another cat insured with Trupanion and feel confident that I will be able to do my best for her if she has any unexpected medical problems. I consider my insurance premiums to be money very well spent!

The vet submitted the claim via fax after business hours. The next day were were notified the claim had been received. The following day we were notified it was paid with a summary. The same thing happened when the second vet involved faxed a claim. Great customer service and constant follow-up. Wish our own human medical insurance worked so well.

The vet submitted the claim via fax after business hours. The next day were were notified the claim had been received. The following day we were notified it was paid with a summary. The same thing happened when the second vet involved faxed a claim. Great customer service and constant follow-up. Wish our own human medical insurance worked so well.

My miniature schnauzer showed signs of difficulty urinating, called the emergency hospital and was told to bring her in which we did.. Testing was done and showed she had a bladder stone which was passed via catheter. The next day she had an appointment with her regular vet for a follow up. Both claims from the emergency hospital and her vet were processed within 5 days. I was very satisfied with the service and would highly recommend this insurance.

My dog is covered for illness and I keep up with rountine care, testing, and vaccinations. We got our dog one year ago from rescue shelter and he was heart worm negative. I have kept up giving him Trifexis . With yearly updates, i found out he was positve for heartworms. My vet tells me that sometimes you can get a false negative ??? Pets Best tells me that heart worm treatment is covered on routine/wellness care ONLY and will NOT cover his heart worm treatment. I am sorry, my dog contacted heart worms when I did everything right and is no longer WELL. He is recoveing and will be looking for another insurance!!!!! My vet has given me some recommendations.

Very professional and pleasant company to deal with; plus, they keep me updated on progress of claim.

Very professional and pleasant company to deal with; plus, they keep me updated on progress of claim.

The easiest process ever. Our Vet handled the forms. Trupanion called to say what was and what wasn't covered. We were so pleased that just about everything was covered. It paid for itself in this one claim. And the staff was very professional and courteous. Thank You!