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We've had Trupanion for years, and unfortunately have had to use it as it turns out that both of our beloved pups have chronic health issues. Trupanion has come through on every word of what they say, always easily covering a claim, (even large ones) with no hesitation and easy 1 step form. This coverage allows us to provide our dogs with the best care available and help them to be as healthy and as comfortable as they can be for as long as we have them. I don't like to think about what decisions we would have been forced to make without Trupanions coverage. I would never again own a pet without the piece of mind Trupanion has provided us with. I can honestly say both literally and figuratively that they are a lifesaver a couple of times over.

Bella had always extremely healthy, but we had insurance just in case. But in the last eight months we've had two scares. She was diagnosed first with malignant tumor on her foot and then two Mast cell tumors. In both instances, she had surgery and on both occasions, Healthy Paws was there for us. Everyone we spoke to was so friendly. Claims were handle quickly and I think fairly. I really can't say anything better about an insurance company. I recommend them to all our doggie friends.

On September 28, 2015, I submitted a claim for my rescued Torti-Point Siamese, Semi, who had begun to develop lesions on her face, around her eyes and between her paw pads. Included were comprehensive notes, including a bill for bloodwork, cytology and a punch biopsy to rule out lupus,other auto-immune diseases and cancer. The total bill was for $292.00. Semi's $100.00 deductible had already been met. I should note that on all previous claims, I had also submitted vet records along with invoices. After countless calls, I was told that vet records dating back 18 months were required. I explained that the only vet records not submitted were those for dental surgery in February, 2014, when I first adopted her, since I knew that PetsBest did not cover dental procedures. I was told these,too,were required and that my vet would be contacted for all records. Fast forward to today, October 12, 2015. Again, no response from PetsBest. When I called, I was told that my hospital had not forwarded Semi's records. While I was on the phone with Geraldine, a representative, I called my vet and was told that not only had they submitted all requested records, but had a verification that the fax to PetsBest had been sent. Geraldine said there had been no records received. Again, while on the phone with Geraldine, I asked my vet to once more fax the records, this time to Geraldine's fax line, which they did while both she and I were on the phone. The records did get to Geraldine this time around. Now, I'll wait to see what new roadblocks PetsBest will set up to avoid paying for this very modest bill. If I had been asked to rate PetsBest before this experience, I would have rated it highly and, in fact, gave it a positive review for its handling of bills incurred when my Siamese, Jasmine, became ill with FIP nearly two years ago and ultimately had to be euthanized. I have, in fact, recommended this company to friends and acquaintances and know, for a fact, that they have insured their pets. Based on the ineptitude and bureaucratic hoops I had to jump through this time around, I would hesitate before recommending this company. While I understand that records are needed for claims involving a new pet to insure that there are no pre-existing conditions, a pet who has submitted both claims and records for prior issues should not have to have so many roadblocks erected before the claim is resolved. And if a representative does respond to this review

I can't believe how easy it was! I was expecting to fill out a tear-inducing form with pages of poorly-formatted and seemingly meaningless questions, but I didn't have to do any paperwork! There was a box to check and I gave it to the vet!! And I just got a message saying the coverage is on its way!!! I'm so happy. Sincerely love this company.

Our dog, Dooley has been insured by Embrace for 8 years now and fortunately we have not needed to use it very often but this year he had some problems that required considerable veterinary assistance. Our vet faxed the bills to Embrace and in all cases they were handled almost immediately and we were advised every step of the way. Embrace takes the worry out of health care for our dog.

I have had dogs my entire life and for a long time we had our pets covered under a different provider and was never satisfied with the service and massive premium increases without any claims. When we welcomed two PWD pups into the family I signed them up with Healthy Paws and shortly their after signed up my now 10 year old Catahoula. I never planned on filing a claim but after our 7mo Portie became obstructed and had to undergo emergency surgery I started the process, which I was frankly dreading. What I experienced though was nothing but quick, friendly and prompt service and closure on the claim. Within 10 days I received the check and on top of that, a week later a personal email from Tim and Healthy Paws checking in on Levi. That level of service not something you find everyday and I look forward to having our fur kids insured with Healthy Paws for life.

I have had great experiences with this company! They have been responsive to questions and claims. I feel much more secure in being able to get the treatment I need for my boys because I know it is not going to break the bank. They have a good number of policy choices, and the wellness option is an amazing value. Love this company!

If your claim gets denied in general, not only pet insurance, other products from stores to online purchases,ask to speak with a supervisor or a manager. In my case our dog Sandy fell and tore her ACL. I spoke with Darcy a great supervisor and with my persistence my claim was settled,I am talking couple thousand dollars. Embrace with the help of Darcy i give them an A+ and i got 3 friends to join Embrace. Thank You so much Darcy..

My experience with Embrace has been very professional and the clarity of their claims are remarkable. I have filed 2 claims for my Rottweiler that have been addressed promptly. I am very glad I have pet insurance for peace of mind and Embrace made that happened.

I signed my dog up for Trupanion following her wellness checkup. A few weeks later, she was diagnosed with Cushings disease. Trupanion has been wonderful about processing our claims for her diagnosis and treatment. They are quick and efficient and we received a check in the mail the week following our first claim. I am very grateful that our vet told me about Trupanion.