5
out of 5
Verified
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5
out of 5
So thankful for Nationwide and all they do for Stella! She probably wouldn't be here without them.
I had signed Stella up for Nationwide Pet Insurance years ago in large part to cover her future dental work we knew she'd need. Nationwide was the only insurance company at that time that covered dental cleanings and surgery. Little did I know how much more important that insurance plan would be than fixing a rotten tooth.
Shortly before her 9th birthday, Stella became very sick over the course of two days and began to struggle with her breathing. We took her to the emergency room where they told us Stella was in congestive heart failure. Because we had Nationwide's coverage I didn't hesitate telling them to do everything they could to save our little girl. She spent the weekend in an oxygen chamber and heavily medicated. She miraculously pulled through and we were referred to see a cardiologist for further treatment. We took Stella to the nearest cardiologist who could see her, which is 1.5 hours away and in a different state, but it was the best decision for her care, and Nationwide didn't hesitate to cover her expenses. In a one month period, Stella's vet bills totaled well over $6,000. Nationwide covered 90% of it.
Stella was given an estimated 6 months to a year to live by the emergency center when she was discharged. With the diligent care of her cardiologist and her primary care veterinarians, Stella has now made it to her 11th birthday and her cardiologist says she can now continue to live a happy and healthy life on her medications for more years to come. We wouldn't be able to provide this long term care to Stella and enjoy those extra years without Nationwide. Her medications cost more than $200/month, her bi-annual kidney panels required to stay on her medications are about $100 each, and her annual visit to her cardiologist runs anywhere from $500-$700. Not to mention the added x-rays and blood work necessary at each of her wellness checkups now. But Nationwide continues to cover her life saving and sustaining treatments.
We couldn't do it without them and I can't say enough how amazing it is that they make the process so simple and straightforward. It takes the stress out of the finances so we can all just focus on giving Stella the love and care she needs.
Many many thanks to Nationwide and all their employees!! Seriously. Thank you!!!!
- INSURER: Nationwide
- POSTED: 01/13/2023
- BY: sydney
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
Had a previous pet policy and was very pleased with the level of service from Trupanion and coverage.
Had a previous pet policy and was very pleased with the level of service from Trupanion and coverage.
- INSURER: Trupanion
- POSTED: 01/02/2023
- BY: Keith
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Best dog care ever
Oh, I am so happy with Trupanion. They made life so easy with all the problems that our dog had. They were very fast very efficient and helpful. Thank you Trupanion.
- INSURER: Trupanion
- POSTED: 12/29/2022
- BY: Paul
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
5
out of 5
Verified
Great new customer service
I trust the breeder who recommended Trupanion. The gentleman on the call was kind, patient, and didnât have an attitude of oversell. He explained options clearly and treated customers as if they could consider the information and think for themselves.
- INSURER: Trupanion
- POSTED: 12/29/2022
- BY: Holli
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
4
out of 5
Verified
Problem setting up on-line acct
Sales rep was very helpful and patient. My main problem was trying to set up an online account. It kept rejecting my password. I called a service representative and neither of us to get it to work. Also after I gave the sales lady my info abd set up the deductible to be adjusted after 30 days, I still kept getting emails telling me I needed to do something or my insurance would lapse after Jan 16. Again I called another customer service representative to see if I was completely enrolled and had done all I needed to. I think I got 5 emails after spending an hour on the phone with your agent. Just unnecessary emails to have to go through to make sure I had done everything.
- INSURER: Trupanion
- POSTED: 12/18/2022
- BY: Christy
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
The Wonder of Ease!
With a dog as large as Buck, it's like having another human in the house and having Trupanion allows me the opportunity to know, whatever happens I will have another source of help when things go wrong! Thanks Trupanion!
- INSURER: Trupanion
- POSTED: 12/14/2022
- BY: Mitzi
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3