Healthy Paws is great!
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
- INSURER:
Healthy Paws
- POSTED: 02/23/2024
- BY: Polly
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
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Excellent service
All around excellence from customer service to bill processing and timeline. Thank you!
- INSURER:
MetLife
- POSTED: 02/20/2024
- BY: Barbara
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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The used to be the best, I don't believe that's true anymore ......
Been with Trupanion over a decade. For probably 8 years i never had an issue. But over the last few years it's been pretty terrible service. Specifically their claims department. They will blanketly deny claims saying a form is missing or provide some excuse and hope you don't fight back. It's happened several times now. Most recently my claim was denied for not having an itemized invoice attached and they sent me instructions how to download an itemized invoice from chewy. Only problem was THAT IS LITERALLY EXACTLY WAS WAS ATTACHED TO THE CLAIM THEY DENIED! So they denied my claim saying i need to download an itemized invoice from chewy, and attached to that denial was my itemized invoice that i had downloaded from chewy.
I called, argued, i provided not a single additional piece of documentation and VIOLA now all of the sudden my claim was magically approved. Wait .... i thought it was missing data? They do this now just blanketly deny claims and hope you don't push back. I just had 3 claims denied.
Find a different provider.
- INSURER:
Trupanion
- POSTED: 02/19/2024
- BY: Kevin
- BREED: Bulldog
- AGE OF PET: Over 11 years
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Peace of mind
When it comes to pet insurance, people often focus on the cost and not the benefit. I picked Healthy Paws for their incredible reputation. Years later I was not let down when an emergency led to thousands of dollars in veterinary bills. Filing a claim was easy and Healthy Paws reimbursed me quickly. Such a relief! I highly recommend them.
- INSURER:
Healthy Paws
- POSTED: 02/07/2024
- BY: Bryan
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. One short email from them requesting initial medical records as a gating item would have saved me thousands of dollars. Shameful.
- INSURER:
Healthy Paws
- POSTED: 02/07/2024
- BY: Caroline
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Claims and Cost
I was very skeptical about buying pet insurance but went for it when I rescued my dog. She was approx 1 year at the time of rescue and discovered quickly she had severe anxiety issues. She is also a very energetic dog, loves to run and play. She has required surgery on both hind legs to repair cruciate ligament tears (human version is ACL). I had purchased the injury/illness policy with a $500 deductible and 90% coverage (thankfully!!) She needs daily anxiety medications as well as monthly injections to help keep her joints healthy. Each surgery was close to $10k. Both surgery's and all her prescription medications are covered at 90% without question. I can honestly say, this was the best pet related decision I have ever made. The policy prices are reasonable and I have never had any claim questioned or denied. I don't find the general coverage policy worth the money, if you're really diligent about submitting the claims it might wash out at the end of the year but the injury/illness policy is a must have in your back pocket!
- INSURER:
Pets Best
- POSTED: 02/06/2024
- BY: Elizabeth
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Cancer - they saved his life!
I've had three dogs insured by them. One was diagnosed with cancer in 2020, and without healthy paws pet insurance I would nto have been able to afford the treatments. They saved his life (and mine!).
You don't think about health insurance until you need it. The best time is to sign up today to lock in the best coverage you can afford. Trust me, over the life of your furbaby, you'll be glad you did!
- INSURER:
Healthy Paws
- POSTED: 02/01/2024
- BY: Daniel
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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Claim processing
Please be aware that this Metlife pet nsurance will not cover anything without veterinarian's notes. My veterinarian who treated my dog,works hard and efficiently to treat sick animals,not to concoct paperwork. I had all rpaid receipts from the office visit,biopsy results stating that my dog has infection and a paid receipt for antibiotics. All this was not good enough for processing claim. Buyer,beware. Metlife insurance is looking for any possible excuse which will give them a chance NOT TO REIMBURSE.
- INSURER:
MetLife
- POSTED: 01/22/2024
- BY: Marina
- BREED: Belgian Shepherd Dog (Malinois)
- AGE OF PET: 7 - 10
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Good insurance
My dog developed Addison’s disease three years after getting him at 8 weeks. Pet’s Best has covered his prednisone and glucocorticoid monthly shots and it has been a very helpful role on their policy . My only complaint is that before I got the Pet’s Bed policy my pet got a right ear infection . This was not covered . However , since getting the policy my pet has had a left ear infection and they will not cover the left ear infection even though it came after the policy was obtained and in effect . Otherwise they have been very good .
- INSURER:
Pets Best
- VETERINARIAN:
Shaker Animal vet
- POSTED: 01/18/2024
- BY: John
- BREED: Labrador Retriever (Black)
- AGE OF PET: 4 - 6
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Perfectly Easy
I submitted a claim for the first time through the app system, it was super easy and fast. the staff was in contact with me right away and they processed the claim at record speed. i am super pleased and now plan to up my coverage. highly recommend.
- INSURER:
Lemonade
- VETERINARIAN:
Bay View Animal Hospital
- POSTED: 01/15/2024
- BY: Liliana
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
We're sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process, and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information under our "Frequently Asked Questions" and in the sample plan. As per the plan we do require medical records for all enrolled pets to process claims, including a copy of the required enrollment examination. In situations where there is not a ton of medical history available, at minimum we require the notes from the enrollment exam as outlined in your plan documents to process claims. Based upon the medical records for your pet, we could not provide coverage for the claims in question due to it falling into one of the limited plan exclusions.