Great job Trupanion
The claim was easy to do on your app and your employee when I called were very helpful and personal. Awsome experience!
- INSURER:
Trupanion
- POSTED: 10/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion denies almost EVERY claim we have with our pet as "pre-existing conditions".
Trupanion denies almost EVERY claim we have with our pet as "pre-existing conditions". The staff is friendly and helpful, however, they cant quite determine why things aren't covered. They just chalk everything up to "pre-existing conditions"
- INSURER:
Trupanion
- POSTED: 10/21/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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The coverage has always been excellent.
The coverage has always been excellent. Prompt response. Exactly as advertised.
- INSURER:
Trupanion
- POSTED: 10/21/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Alex was professional friendly took her time answering my questions Easy to understand
Alex was professional, friendly, took her time answering my questions, Easy to understand
- INSURER:
Trupanion
- POSTED: 10/21/2021
- BY:
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Zippora was very helpful patient and friendly.
Zippora was very helpful, patient and friendly. She helped me within a matter of minutes as she talked me through something I needed to update my account online. Excellent customer service!
- INSURER:
Trupanion
- POSTED: 10/21/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Super efficient company!
Claims are ALWAYS addressed very quickly and agents are very helpful and frirny!
- INSURER:
Trupanion
- POSTED: 10/21/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Helpful information and direct
Helpful information and direct
- INSURER:
Trupanion
- POSTED: 10/20/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Not overly pleased
I wish you had an app like Healthy Paws that made it much simpler to file a claim. You also take days longer than Healthy Paws to finish a claim. Another item not covered, but that may be typical.
You may ask why I am not with Healthy Paws if I like them more. It's because they are not accepting new customers in WA State at this time. I hope you make changes to be more competitive in both price and service.
- INSURER:
Trupanion
- POSTED: 10/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion is great
Trupanion is always fantastic. Easy, quick and friendly. I have told many others how great my experience with Trupanion is.
- INSURER:
Trupanion
- POSTED: 10/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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