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Jake got hurt and required some ongoing medical treatments- in the end, Nationwide paid the claim per the coverage we chose. We are very satisfied!

Always easy to submit forms and get reimbursed. I also appreciate the follow up emails.

Basic coverage for our Poodle-something mix has been great at a reasonable monthly cost. Filing claims online is easy and reimbursement is quick.

All claims are submitted by my vet to Nationwide which is very convenient for me. Nationwide keeps me informed during the process and explains the outcome.

Always fast and easy.

When our dog joined our family, replacing one we had lost a year earlier, we found another pet insurance program and signed up. It wasn't because we were unhappy with Nationwide, which we used for our previous dog, and, to be honest, I don't really know why we didn't simply re-sign with Nationwide. After three months with the other company, we yearned for the experience we had with Nationwide. So we dropped the other company and resigned with Nationwide. You have once again lived up to our expectations; more importantly, you have lived up to the "promises" you make in your policy. Thank you, Nationwide.

We have been extremely pleased with your service, coverage as promised, and speedy responses to our claims. Excellent, always, and such a relief to know you're there if we would need you!

I have filed many claims thus far, and I have only had one smooth experience with Nationwide. Oftentimes, they request more information or specifics that I had already submitted. Not to mention, I have a claim that has taken nearly 2 months to process, and they have reached out letting me know it could take an additional 30 days. This prevents my dog from getting the care he needs because we cannot depend on our insurance to reimburse us in a timely matter or even give us updates in a timely matter. We are overall very disappointed.

Although there are still deductibles and co-pays, at least some of the vet bills are covered. My biggest complaint is that their claim forms don't allow for just "wellness" visits. My dogs are young and haven't had issues with injuries or illness. Just "wellness" visits for check ups and vaccinations.

terrific customer service always. this is a sign of excellent management.