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I have had other pet insurance companies before I came over to Healthy Paws...my only regret is that I hadn't switched over to Healthy Paws sooner. I am so impressed with the service and more so with the time frame in which a claim is processed. I receive a response the same day I submit the claim...that is something that allows me to feel very comfortable knowing it is already being addressed and processed. Plus I very much like the fact that a portion of my policy goes to help homeless animals. So comforting knowing my fur-babies are cared for by Healthy Paws.Angelika and her Girls...Jerzee Girl and Mimi

I have been dealing with Healthy Paws for around three weeks now trying to get them to cover two vet visits that I recently made with my dog Chase. Although I haven't gotten to the process of getting them to actually pay for a claim, they have done nothing but ask for paperwork over and over again. After giving them every single piece of paper that I have ever been handed by a vet in reference to my dog, they claim that they still need more paperwork. So, while they twiddle their thumbs, we will wait and see what excuse they attempt to use to not pay my claims.

This is our first experience with pet insurance. I signed our dog up when we adopted her at a year old. She is now almost four and developed melanoma. I went to all the doctor appointments and did what I normally would have done even if I didn't have insurance. I was skeptical that they would pay what they said but I sent in the invoices anyway. Lo and behold, they paid their portion after our deductible and copay was met! I was pleasantly suprised! I have been recommending them even before I had to file a claim because they were so responsive to my questions when we signed up. Now I will recommend them full heartedly with no hesitation. Every time I call Embrace customer service I love having a pleasant friendly person on the other end of the phone. I really value and appreciate customer service as well as a no hassle insurance company that you can understand the process. I submitted the documents online and it couldn't have been more easy. I called to set up the direct deposit and they sent an email making sure I received the deposit in my account. What other company do you know that follows up with you to make sure you get your money? None that I know. I am very happy with Embrace.

Trupanion was tops from beginning to the end of the claim process. Over the phone I was made to feel at ease after my pet yorkie swallowed an acorn requiring surgery. The filing process was straightforward and fast. I was updated via emails every step. Our reimbursement check appeared in our account without any follow up or concerns. This made things much easier since our fur baby had gone through so much. This was one less thing to worry over.

Trupanion was tops from beginning to the end of the claim process. Over the phone I was made to feel at ease after my pet yorkie swallowed an acorn requiring surgery. The filing process was straightforward and fast. I was updated via emails every step. Our reimbursement check appeared in our account without any follow up or concerns. This made things much easier since our fur baby had gone through so much. This was one less thing to worry over.

I submitted the claim, received confirmation, notice of refund and received check all in one week!! Wish the did health insurance for humans

I submitted the claim, received confirmation, notice of refund and received check all in one week!! Wish the did health insurance for humans

Claims experience excellent - very simple - fill out form include the bill received emails of claims progress - check in a very timely fashion - Thank you

Claims experience excellent - very simple - fill out form include the bill received emails of claims progress - check in a very timely fashion - Thank you

I have two English Bulldogs -- nuff said! Embrace pays my claims without drama and promptly. I am so greatful I have this insurance.