Sonja was above and beyond my expectations for customer service.
Sonja was above and beyond my expectations for customer service. She exemplified the true spirit of service with heart, understanding and patience during the most difficult time in other mine and my dof, Henriks, life.
- INSURER:
Trupanion
- POSTED: 10/04/2022
- BY: Anne
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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No issues.
No issues. All calls were very friendly and informative/helpful. Claims paid quickly.
- INSURER:
Trupanion Canada
- POSTED: 10/04/2022
- BY: Layle
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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love Trupanion!
all claims are handled very quickly.
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Incompetant at reviewing and paying claims
Bought the insurance for my new pup took him in for his first wellness exam they paid half of the claim submitted they forgot to reimburse me for the office wellness visit which was one of the main selling points on their program I’ve given them three weeks and notify them and give them three weeks it’s been three weeks I haven’t heard anything from them yet called again today and their team still hasn’t reviewed it yet as my first interaction with progressive pet insurance I would not recommend them to anybody else if they can’t handle something simple like this I can only imagine if it was more complicated scenario
- INSURER:
Pets Best
- POSTED: 10/03/2022
- BY: Bill
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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There is never a payout - always some reason why they wont
i have had pets best for 5 years now and we have tried a few claims though the years for our pooch. from injuries to cleanings...always a reason for them to decline - not one claim has ever been paid.
I am cancelling and finding a new provider, would recommend avoiding them as they are a scam.
- INSURER:
Pets Best
- POSTED: 10/03/2022
- BY: jeff
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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It is what it is
First issue was during my renewal period I was not able to increase coverage. No one could tell me exactly why that was. Then today on October 3rd calling to speak to a manger about a claim. 1st rep stated, I would not not be able to see what I uploaded because once the claim is closed the documents are removed. I asked for someone that could help me and was told a manager would not be available until tomorrow morning, you will need to submit a new claim. 2nd rep stated the best she can do is have a manager call you back in 48hrs . Finally when I called back selected the option to cancel the policy and then I received a customer rep and requested to make a complaint we only have manager call you back. This is our process. Great so if it is the process then why wasn't it announced when I signed up for the policy . The terms are very clear as to what would or would not be paid so why isn't the lack of management or customer service.
- INSURER:
Pets Plus Us
- POSTED: 10/03/2022
- BY: Lorina
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Our young dog generated some large vet bills
Cannot speak highly enough of Trupanion. As mentioned, our young dog started generating some large bills to treat conditions that were not easily identified (lots of tests/meds looking to treat symptoms but not part of a chronic diagnosis). Weird stuff that was expensive.
Trupanion has been there exactly as they represented they would be and we are very grateful. Filing a claim is easy and processing time is fast (within 2-3 days on most recent one).
Thank you Trupanion.
- INSURER:
Trupanion
- POSTED: 10/03/2022
- BY: Paul
- BREED: English Retriever
- AGE OF PET: 7 - 10
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Great Pet Insurance Company
I think you are fair, honest, and efficient. Claims are processed relatively quickly and I appreciate that. I recommend Trupanion all the time.
- INSURER:
Trupanion
- POSTED: 10/03/2022
- BY: Nancy
- BREED:
- AGE OF PET: 0 - 3
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the person that i spoke with was very helpful and friendly
the person that i spoke with was very helpful and friendly
- INSURER:
Trupanion
- POSTED: 10/03/2022
- BY: Edward
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Because no matter what I call for your staff is always extremely helpful and caring
Because no matter what I call for your staff is always extremely helpful and caring
- INSURER:
Trupanion Canada
- POSTED: 10/03/2022
- BY: Sheila
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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