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I have submitted several claims for my now four ear old dog and each time Trupanion has stated that the charges are not covered- they are considered routine maintenance. Although the monthly premiums are reasonable, I am considering switching to another company. I take great pride and concern that my dog receives the very best of care on a regular basis to avoid potential health issues and am very frustrated that this insurance carrier denies almost all my claims.

I have submitted several claims for my now four ear old dog and each time Trupanion has stated that the charges are not covered- they are considered routine maintenance. Although the monthly premiums are reasonable, I am considering switching to another company. I take great pride and concern that my dog receives the very best of care on a regular basis to avoid potential health issues and am very frustrated that this insurance carrier denies almost all my claims.

this was my first time making a claim after having the insurance for 2years had a few issues getting my online account up dated due to mixup with my email address, but when I called customer service line everyone I spoke to was willing to do what ever was needed to correct the problem. Although it took a few days to correct the issue I was kept informed of the progress. I do have to say it was very important to me to speak to someone who actually spoke and understood english.I originally got the insurance for major medical bills with my two Labrador Retrievers hoping I would never need to use it, but was good to know it was there when I needed it for an abdominal obstruction for my 2 year old Labrador.

The Embrace team is fantastic. My dog had surgery, and Embrace was on top of all of my claims and their customer service was fantastic. I would recommend them to everyone.

I have been with Embrace for 6 years. They are truly the BEST! They pay their claims in a timely matter. Just took Roxy (My Dog) in for her Annual Checkup and had an ear issue at the same time. Within 10 Days I had my claim taken care of and paid. Love this company!

Really poor service. It's almost April, and the incident happened in January to my 1 year old dog. No follow up's from the insurance as to what we are reimbursed for. Called at least 3x, if not more. I'm told to wait another week, then another week. Keep being shifted and held off. Very poor service. Slipping through the cracks it seems. Terrible. Added a 2nd pet to the policy. What poor experience. Have 2 puppies under the age of 2 years old. Not treated well, for all the money we spend with you monthly. We have healthy dogs, this was an isolated incident and the service is just so poor.

I have had Embrace pet insurance for less than a year now and insure both my 5year old dog and 9 year old cat. I thought that it was going to be expensive to insure such an older pet but it wasn't. I am happy that I got it as they have made it possible to get the care that the animals need without fearing that I won't be able to afford it. Thank you Embrace for all you do!!

I have been with PetsBest for Onyx my Pug for many years.Thankfully he has remained in good health; and I think the last time with the exception of March 8, and the week after I had to use insurance was over 5+ years ago. I am Thankful that I have it, but found the process a little more time consuming them from years ago. All and All the CS team called the Emergency Hospital, and explained about an itemized bill when I lost patience with them; only to have to go back the week after, and them ( the hospital) finally getting the point about the bill. Anyway that was excellent CS service, which I am Thankful for. Lastly as Onyx turns 10 in August; I have to weigh my options for which plan I can afford , with what deductible......

We compared several plans for insurance for Rae and decided on ASPCA. They have been very good for us, saving money overall when considering the premiums and co-payments. They accept claims directly from our vet electronically and pay promptly every time. I can't think of a claim they have denied, and they often call to check on how Rae is getting along - a nice personal touch. I'll rate them 9 only because we haven't used any other insurance to compare, but we are satisfied.

I have had a wonderful experience with ASPCA Pet Insurance. Bob was great. He has been very caring and helpful.