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I was recommended to Healthy Paws by a fellow dog owner and I happened to receive a discount through my employer so we chose them initially. As a first time dog owner of a notoriously-prone to health problems breed, I wanted to be careful. From the beginning, setting up my account, submitting all of my dog's records, and submitting claims have been a breeze. Queso at first showed signs of a skin allergy which we had to submit claims for and everything was turned around fast and easy. The next scare was pnemonia - which required 2 days of hospitalization and a lot of care. Not only did they process the expensive claim fast, but they followed up with a personal message inquiring about Queso's health. Thank you Health Paws!

I recently submitted 2 claims. One was for dental cleaning and the other was for overnight stays at the vet for joint issues with my dog. I received $200 reimbursement for a $500 claim and $175 for a $300 claim. I am very happy with my costs for my pet. I have to mention that their customer service is impeccable. They are always so helpful and very patient.

I bought this insurance for my three cats (two were still young and one a kitten). After my vet has submitted claim forms with all information clearly stated...we still are waiting for claim reimbursements. All I've received from Trupanion is a $70 (that's right...SEVENTY DOLLARS

We have two pups covered by ASPCA. One is 14+ and the other 7+. They are on different plan levels and each seems to work. There have been fairly long periods when I haven't put in a claim--even when I could have--because the amounts were small and I'm terrible about paperwork. ASPCA has actually had staff call us to remind us of what we can claim! This past year we've had more claims than usual and the response has been good. My older pup now has cancer and some big bills are about to go in. So I will be waiting to see how they are handled. But to date, we've been quite satisfied. I'll come back with a "10" if the reimbursements are fair.

I don’t typically write reviews, but was compelled to do so after my dog, Lexi, needed surgery for a torn ACL. I had heard horror stories of pet insurance companies and the nightmares others have endured in getting refunded the bare minimum for medical needs. I was expecting I would need to spend several hours on the phone to get everything in order for a minimum reimbursement. I truly did figure they would give me all kinds of run-around and excuses for why everything was excludable under the insurance plan. Well none of that happened with Healthy Paws!! OMG, they took care of everything so seamlessly, quickly and most importantly stress-free that I just want to say – THANK YOU!! THANK YOU!! THANK YOU!! I was so stressed out and worried about Lexi, I couldn’t think about anything else. They took care of the vet bill and did so with very minimal effort on my part. The vet submitted the procedure and billing and that was pretty much it. They reimbursed me back almost the entire amount of an over $4,000 bill. I just couldn’t believe how wonderful they are. The reimbursement was in the mail before I could even start thinking about the bill – I was still nursing Lexi back to health and she was all I could think about. And to boot, they even sent me a follow-up email a few weeks after the surgery just to check how she was doing. Nothing else! No billing questions. No, sorry we need more paperwork. Tim, from the Claws and Paws section, sent me an email that was simply asking “Hey, how’s she doing”. I can’t say enough good things about Healthy Paws and my experience. They really took care of Lexi when I needed them most. THANK YOU!!!

We have been using Pets Best for the last 5 years and are generally very happy with their program and customer service. However, because the cost of the policy has skyrocketed over the last 2 years, we are now questioning the cost/benefit of the program and will begin to look into other insurance programs.

We are so pleased with our decision to use Healthy Paws as our pet insurance. We were uninsured with our last dog and emptied our savings account in an unsuccessful attempt to save her. We adopted Tucker our new dog in July 2013 and knew we needed to get him insured immediately to avoid this situation again. After reviewing many different plans we chose Healthy Paws based on their excellent reviews. Tucker had a few small claims over the past several years for skin and eye infections and Healthy Paws was always quick to respond with any questions we had and quick to reimburse us. This year Tucker was diagnosed with a cruciate ligament tear in his right knee. We were able to choose our own vet and schedule his surgery without worrying about the cost of his care. The process for submitting a claim is extremely simple because it only requires a picture of the invoice submitted through the Healthy Paws phone app. The total for the surgery was $4571 and we received a reimbursement check for $4104 within 8 days of submitting it (we chose the 90% coverage plan). We are so happy with our coverage and would highly recommend Healthy Paws pet insurance to anyone with a pet.

I had an unusual situation with my cat Skittles and I have to say that while I was happy with Healthy Paws up until Skittles, after Skittles I know I will never leave them. I found them to be a very compassionate and thoughtful company who took the time to listen to my situation with Skittles and it all ended very well. Highly recommended.

My Golden Retriever required eye surgery to remove an eyelash that was irritating to his cornea and causing his eye to tear. This was the first claim on his policy. A customer service representative made the necessary calls to obtain his medical records. Within a week, all five claims were processed and the checks were received a few days later. I am very pleased with Healthy Paws!

I cant say enough about "Embrace"...if my dog can speak she would Thank-you for all the care they have given her to make her life...I truly can't say enough about how everyone is so attentive and professional....Thank-you "Embrace"....Your friend Chubz