Find and read reviews with confidence

Last week i received an email stating they cancelled my policy and are sorry for the loss of my dog, but MY DOG DIDNT DIE! I have no idea how they would have any information stating that. I’ve been trying to get ahold of them all week and have been on hold for over 30 minutes each time and no one answers. They also have removed the email option on their website and the ‘chat’ feature on the website says it’s unavailable because they’re so busy. This is insane!!!

I love how friendly and knowledgeable everyone is.

The veterinary told me my dog had a problem and within minutes they called true Trupanion and it was OK’d and the doctor took a biopsy of my dogs nose And they sent it to the lab. It was fast and it was easy I had nothing to do on my part the veterinarian took care of it.

Very quick paying claims and everyone I contact is very helpful. Plus they pay our vet directly.

Been with you forever not thrilled with the rate hike but I have been with you 10 years !service and ease of approvals are great!

hi 🙂 I'm maya's mom,she's my beautiful baby of 11y.o (German shepherd) she's been with me through thick and thing , 3 months ago she started having blood inside her and that cut me by surprise, because she's been a healthy baby 🐶 so first we took her to emergency care and they thought it was gonna go away in 2 weeks , wrong , the blood never went away , so we took her to our regular vet and as soon as he saw her , he told me ,you have to take care to the eye specialist 😔 my heart stopped, we went and she told me that maya had lost her vision on her left and she didnt know why, they did all the test that they're supposed to do , but didn't find any answers,so I asked her if it wasn't painful if she can keep her eye ,and she said for now is not but it'll be,she was right, after 4 weeks maya woke up at 3 am with the eye swollen and I can tell she was in pain , so we went back ready to make the decision to take her eye out and it was heartbreaking 💔 to think that my baby had to go through that, but it was for the best , she was ready to have the surgery and the eye care called 💔 they've said that maya was having an arrhythmia with the pre anesthesia, we took her to the emergency cardiologist and i thought the worst, thankfully she was ok and did a lot test just to make sure she was gonna be ok the next time we try to do the surgery,not only we were dealing with the pain of my baby losing an eye not knowing why, and possibly having a tumor inside her eye , but the financial worry was killing us, I called healthy paws to make sure everything was gonna be covered and they've said of course , to not worry about the money and to try to give my baby maya the best care that we could, so she went for surgery 2 weeks ago , everything went ok this time , and they send the eye to pathology and yes , it was ablittle tumor stage 1 😲 thankfully it didn't spread outside the eye , so shes good no cancer cells, no tumor 🙌🐶 by the end of the day we saved 90% of the whole thing, and if I didn't have healthy paws we weren't be able to pay for this ,I've been with healthy paws for the past 8 years or so , and never disappoint , they have the best costumer service ,fast and friendly, they make you feel like they're family, and worry about you're pet ,they know pets are family 💖🐶💖 now my baby maya is safe and still beautiful 💖🐶💖 and I have a piece of mine that God forbid something happens in the future they will be there again ❤ 💖🐶💖

Because the service was wonderful. Thank you so much.

Very understandig

My Valkyrie has had extremely bad health issues and Trupanion has been wonderful as has everyone I’ve dealt with. Excellent service!!!

HavIng a sick or injured pet is one of the most helpless feeling you will ever experience. Worrying about the tremendous Vet and Hospital on top of that could be crushing. Well not with Trupanion. Trupanion over the years has continued to stepped up for us and illuminates any worry about “the cost” burden. Our claim was emailed in and approved within minutes, saving us several thousand of dollars in the process. We were able to make the best possible choices for our Fur-Baby during the hardest of times without worry about a silly thing like money. We are forever very grateful and will always have Trupanion in our corner.