Company policy denied my claim
Got a new puppy, signed up for insurance and took the puppy to the vet. Vet determined there was a congenital defect with an eye and it had to be removed. Had the surgery, eye was removed. Because the insurance for the puppy was purchased within 5 days of his first vet appointment when this problem was diagnosed, they refused the claim. They got 1 month of premium out of me but they will never get another cent for this practice. I should have waited a week before taking him to the vet, my fault for not expecting an insurance company to be shady like this.
- INSURER:
AKC
- POSTED: 09/23/2020
- BY: John
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Dog gone straight
Straight forward, simple, organized and fair and competitive prices
- INSURER:
Trupanion
- POSTED: 09/22/2020
- BY: Bonnie
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 7 - 10
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Prompt response
My 2.5 yr old mix breed dog was suddenly ill with a GI issue. We had to take her to the emergency vet and she was hospitalized for around 30 hours. Our bill was hefty, but healthy paws was prompt with their review and was quick to send out reimbursement. They even sent a follow up email to check on our dog. So sweet.
- INSURER:
Healthy Paws
- POSTED: 09/21/2020
- BY: Laura
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Your Associate was perfect.
Your Associate was perfect. Kind, highly professional and efficient. What a great experience!
- INSURER:
Trupanion
- POSTED: 09/21/2020
- BY: Phyllis
- BREED:
- AGE OF PET: 0 - 3
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Always a good experience when calling Trupanion.
Always a good experience when calling Trupanion.
- INSURER:
Trupanion
- POSTED: 09/21/2020
- BY: Carol
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Speedy delivery
Our Vet submitted the claim on a Saturday afternoon and by Sunday, the claim was approved. Very easy and efficient
- INSURER:
Trupanion
- POSTED: 09/21/2020
- BY: Carol
- BREED:
- AGE OF PET: 7 - 10
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SWIFT ATTENTION
Response was quick and considerate
- INSURER:
Trupanion
- POSTED: 09/16/2020
- BY: Ronald
- BREED:
- AGE OF PET: 7 - 10
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Got put on hold for 10 minutes than was told I would get a call back which never happened.
Got put on hold for 10 minutes than was told I would get a call back which never happened...not a fan of rate raises when on a fixed Income...
- INSURER:
Trupanion
- POSTED: 09/16/2020
- BY: Mark
- BREED: Bengal
- AGE OF PET: 7 - 10
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First claim
Unfortunately we filed a claim due to an ear infection. We didn’t want to file the claim. The process was easy. Just hope our premiums don’t sky rocket and increase next year.
- INSURER:
Trupanion
- POSTED: 09/15/2020
- BY: Kevin
- BREED:
- AGE OF PET: 7 - 10
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