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Throughout the years all the claims have been processed in a timely manner. Their customer service has always been attentive, knowledgeable and caring.

This is definitelly better than expected, fast Service and quick response when assistance needed; i can't ask more from an insurance company.

I cannot say enough great things about Healthy Paws- they have been rated #1 a few years in a row for a reason. I had pet health insurance with another company with my dog that has since passed (when I rescued her, she came with it) and it took SIX weeks to get my reimbursement check. With HP, my reimbursement check arrives about a week to 10 days after I have submitted my claim. This is unprecedented. In fact, their app is SO easy to use -just take a picture of your bill and send- that I received an email two hours later that my claim had been processed! Incredible! Healthy Paws is reasonably priced as well that you would be a fool not to get it. It takes two seconds to sign up online as well. My vet is now going to promote them as I have expressed how much I love HP every time I am there. You never think something awful is going to happen to your pet until it does and it comes with a $3,000.00 bill (or more). If you have Healthy Paws you don't have to worry as they will cover 90% of it!!!!

My dog Bruno began limping on his back legs and after some X-rays and a visit to an orthopedic vet we found out he completely tore the ACL in his right knee. To make things worse the ACL in the left knee was also unstable and we were informed that it might tear at some point also. We went ahead and had the right knee repaired. The bill came to $2800. Healthy paws made the claims process so easy. I submitted everything online and within a week I had a check for $2247. Healthy paws also followed up and checked on Bruno and his progress after sugergy. After about 3 months Bruno's right leg was totally healed but the doctor informed us that left leg needed to be repaired now. The bill for the second surgery came to $2800 again but I had peace of mind knowing that Healthy Paws would be there for us. Once again I filed the claim online and healthy paws sent a check for $2200. And once again healthy paws customer service sent me an email checking on Bruno after his surgery. Also, any follow up X-rays have been covered as well. I can't say enough positive things about healthy paws, their customer service and ease of filing claims. They make the whole process stress free and follow through with the service and coverage they promise. Having pet insurance with them has been a life saver!

Our loving dog Amber required major surgery to correct a problem with her knee.From the time that Amber had her x-rays through her surgery until the claim was processed and reimbursement was received, we were treated with promptness and professionalism by the Healthy Paws staff. During the entire time they have expressed genuine concern for the well being of our pet. Without Healthy Paws Insurance this process would have been extremely stressful; they have been there every step of the way, providing comfort and support. I highly recommend this insurance for our 4 legged kids.

I have had accident insurance on my Yorkie for many years...never needed to make a claim until this year. He was following our schnauzer (running) and came flying thru the doggie door and crashed! He limped on 3 legs until the orthopedic surgeon had an opening in her schedule. Thank goodness we had ASPCA Insurance. We didn't have to make that difficult choice of "can we rally afford that vet bill". The claim was handled very quickly. And our Yorkie is now running again!

Lola was a 10 1/2 year old Yorkie and the love of my life I joined Embrace within months of getting her. Fortunately for me, Lola was an extremely healthy dog. I was advised early on not to put my money in pet insurance to put it in a separate account but I felt that if Lola ever needed a major operation I did not ever want to make a decision based on expenses. I lost her to kidney disease and accumulated a vet bill to almost $2000 in less than a week. My claim was paid less than 2 weeks later and was prolonged due to the vets office error in sending back the medical reports. The compassion that Embrace showed from the moment I contacted them about Lola was really overwhelming. I received a candle of rememberance in her name and a personal card for the staff with heart warming messages. They really felt my pain and it was extremely comforting.

We got pet insurance when we adopted our rescue dog over seven years ago after friends had recommended it. (They had a dog with two broken legs on Christmas Eve whose name became "honeymoon.") I love Embrace! The customer service has always been exceptional and incredibly prompt. We utilize the wellness policy and thankfully have never had a major issue to file a claim for besides that. My vet fills out the form and is kind enough to fax it and I always hear back from Embrace the same day. My dog was just in on Tuesday morning (today is Thursday) and I just got an email that my claim was approved and filed. My wellness money will be sent right away (think of it as an FSA except you pay less up front than you spend). I get a prompt response any time I email back with questions on my policy, any increase in charges or to make any changes and to verify claims information. They are absolutely wonderful and take a lot of stress out of dog ownership!

I rescued a 2 year old miniature poodle after the passing of my 18 1/2 year old poodle. I did have pet insurance for the first pet, but not Embrace. That company was OK, but had many restrictions. I researched many of the available pet insurance companies and settled on Embrace. It was the best decision I had made for insurance. My vet hospital automatically submits my claims to Embrace, and then Embrace notifies me they have receive the claim. In a few days I receive another notice that the claim was approved. Then in another few days, I receive the check. I have never had a claim rejected, or questioned. I only wish my own health insurance company was as responsible as Embrace. I also told my Vet hospital that if anyone asks about pet insurance to mention Embrace Pet Insurance on my recommendation.

I've had this insurance for three years now. The claims are always reviewed in a timely manner and I get my reimbursement quickly. I love the way I can customize my deductible and percent covered so as to fit the premium into my budget. I recommend Healthy Paws to every pet owner I meet. Furthermore, they actually seem interested in my dog's health and well being. Absolutely a great company!